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- Tasks: Deliver exceptional service to corporate customers and handle enquiries via voice, chat, and email.
- Company: Join the Chartered Insurance Institute, dedicated to supporting professionals in insurance and financial services.
- Benefits: Enjoy a competitive salary, 30 days leave, flexible working, and access to a stunning office space.
- Why this job: Develop your skills in a supportive environment while making a positive impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential; eagerness to learn is a plus.
- Other info: Opportunities for training and creative input to improve processes within the sales operations team.
The predicted salary is between 24000 - 28000 £ per year.
Hybrid, London - City
1 x Full time, Permanent, 1 x Full time, 6M Fixed Term Contract
Salary: £24,000-£28,000
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
You will have the opportunity to deliver personalized and exceptional service to our corporate customers, ensuring high standards of customer service. You will handle enquiries professionally and efficiently, providing expert guidance on CII Group products, services, qualifications, and membership, and support the accurate processing of customer orders. You will assist clients through various processes, including Corporate Chartered Status (CCS), Associate Firm (AF), International Professional Partner Firm (IPPF), and Corporate Membership, using voice, chat, and email communication channels. This varied role offers training opportunities within the sales operations team, allowing you to develop your skills and knowledge. You will work collaboratively with colleagues, demonstrating excellent verbal and written communication skills. You will have the chance to understand customer needs and provide top-quality service, while maintaining flexibility and a positive attitude. Additionally, you will take a creative approach to work, recommending new processes and ideas to benefit the CII.
You
You are eager to learn and take on a new challenge. You excel in verbal and written communication, enabling effective collaboration with colleagues. You have a strong understanding of customer needs and are committed to providing high-quality service. You maintain a flexible approach and positive attitude towards work and working hours. You possess excellent organizational and time management skills, thriving in a busy customer service environment. You enjoy working in a well-defined framework and following processes.
Your benefits
In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays
- Healthcare cash plan
- Genuinely flexible, hybrid working
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch and we will endeavour to come back to you as soon as possible.
Sales Operations Co-ordinator employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with the Chartered Insurance Institute's mission and vision. Understanding their goals will help you align your responses during interviews and demonstrate your commitment to their values.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries through various channels like voice, chat, and email. Being able to showcase your experience in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with colleagues in previous roles. Highlighting your teamwork and communication skills will resonate well with the collaborative nature of the Sales Operations Co-ordinator position.
✨Tip Number 4
Think creatively about processes you've improved in past jobs. Be ready to discuss any innovative ideas you have that could benefit the CII, as they value a proactive approach to enhancing customer service.
We think you need these skills to ace Sales Operations Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Operations Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales operations. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide high-quality service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Highlight specific examples of how you have excelled in similar roles and how you can contribute to the CII's goals of delivering exceptional service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Chartered Insurance Institute
✨Understand the Company and Its Mission
Before your interview, take some time to research the Chartered Insurance Institute and its mission. Understanding their commitment to educating and supporting members will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Sales Operations Co-ordinator, you'll be handling customer enquiries. Be prepared to discuss your previous experiences in customer service, highlighting how you've effectively resolved issues and provided exceptional service.
✨Demonstrate Communication Proficiency
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to provide examples of how you've communicated complex information to clients or colleagues in the past.
✨Be Ready to Discuss Process Improvement Ideas
The job description mentions a creative approach to work. Think of any processes you've improved in previous roles and be ready to share these examples. This shows your proactive attitude and willingness to contribute positively to the team.
