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- Tasks: Create engaging membership experiences and optimise lifecycle campaigns.
- Company: Join a dynamic team in a hybrid role based in London.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Make a real impact on member journeys and enhance their experience.
- Qualifications: Strong communication skills and a knack for data-driven insights.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 32000 - 37000 £ per year.
Hybrid, London - City Full time, 9 Month Maternity Cover
Salary: £32,000-37,000 per annum
Your Role
As a Membership Lifecycle Executive, you will play a key part in delivering smooth, engaging, and consistent membership experiences from onboarding through renewal and reactivation. You’ll take ownership of developing and optimising lifecycle campaigns and processes, ensuring every touchpoint is clear, accurate and aligned with brand standards. Working closely with internal teams and external partners, you’ll build and refine automated CRM journeys, create and evaluate personalised marketing campaigns, and use data-driven insights to drive continuous improvement. You’ll manage member lifecycle communications, oversee feedback channels, and provide timely responses, escalating issues and identifying opportunities to enhance the member journey. Your role will also involve maintaining and updating content through Microsoft Dynamics Marketing Suite and Umbraco, producing performance reports, and contributing to a positive, high-quality membership experience at every stage of the journey.
You bring energy and clarity to membership communications, with an instinct for creating engaging, well-crafted content across email and web. You’re naturally organised and comfortable juggling multiple tasks, keeping projects on track in a fast-paced environment. You enjoy using data to understand what’s working, spotting opportunities for improvement, and shaping effective member journeys. You build strong relationships with ease, working confidently with colleagues and partners to deliver smooth and consistent experiences. You’re curious about how systems and processes can work better, and you adapt quickly to new tools, technology and feedback. You take pride in attention to detail and delivering polished work that supports a high-quality member experience.
Next Steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or you would like to see the full JD, please get in touch on ukjobs@cii.co.uk. We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.
Membership Executive employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to express gratitude and keep your name fresh in their minds. Plus, it shows you’re professional and keen!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Membership Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Executive role. Highlight your experience with membership communications and lifecycle campaigns, as this will show us you understand what we're looking for.
Showcase Your Data Skills: Since we love data-driven insights, don’t forget to mention any experience you have with analysing data to improve member journeys. This will help us see how you can contribute to optimising our processes.
Be Clear and Engaging: Your written application should reflect the energy and clarity we value in our communications. Use engaging language and ensure your content is well-structured to make a great first impression.
Apply Through Our Website: Remember to submit your application through the Apply feature at the top of the advert. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Chartered Insurance Institute
✨Know Your Membership Lifecycle
Familiarise yourself with the entire membership lifecycle process. Understand how onboarding, renewal, and reactivation work together to create a seamless experience. This knowledge will help you demonstrate your ability to optimise these processes during the interview.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of how you've analysed member feedback or campaign performance to enhance member journeys. This will show your potential employer that you're data-driven and results-oriented.
✨Craft Engaging Content Examples
Since the role involves creating engaging communications, think of specific examples where you've crafted compelling content for emails or web. Be ready to share your thought process behind these pieces and how they contributed to a positive member experience.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you manage multiple tasks and keep projects on track. You might even want to share a time when your organisational skills led to a successful outcome, showcasing your ability to juggle responsibilities effectively.