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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build relationships with members.
- Company: Leading insurance organisation in London with a focus on customer satisfaction.
- Benefits: Competitive benefits, including a 10% pension contribution and generous annual leave.
- Why this job: Make a positive impact on customer experiences while working in a hybrid role.
- Qualifications: Experience in a client-facing role and strong organisational skills.
- Other info: Part-time position with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
A leading insurance organization in London is seeking a part-time Customer Service Assistant. This role is hybrid and involves delivering exceptional customer service across multiple channels.
The ideal candidate has experience in a client-facing role and strong organizational skills. You will build relationships with members, support membership growth, and make a positive impact on customer experiences.
The position offers competitive benefits including a 10% pension contribution and generous annual leave.
Member Services Advisor — Hybrid, Part-Time (London) employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Advisor — Hybrid, Part-Time (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry or even those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We all know that showing off your problem-solving skills can really impress potential employers!
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects effectively. This will highlight your ability to thrive in a hybrid role where juggling responsibilities is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in and show us what you’ve got!
We think you need these skills to ace Member Services Advisor — Hybrid, Part-Time (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles. We want to see how you've delivered exceptional customer service in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Member Services Advisor role. Share your passion for customer service and how you can contribute to our team.
Showcase Your Organisational Skills: Since this role requires strong organisational skills, be sure to mention any relevant experiences where you’ve successfully managed multiple tasks or projects. We love to see how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartered Insurance Institute
✨Know the Company Inside Out
Before your interview, do some homework on the insurance organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, or how success is measured in this role. This shows that you’re not just looking for any job, but that you’re keen on finding the right fit for both you and the organisation.
✨Dress the Part, Even for a Hybrid Role
Even if the position is hybrid, it’s important to dress professionally for the interview. This sets a positive tone and demonstrates your seriousness about the role. A smart appearance can make a great first impression, whether it's in person or via video call.
