Programme Lead - Business Transformation in London

Programme Lead - Business Transformation (18 Month Fixed Term Contract)

Hybrid, London - City

Full time, Fixed Term

Salary: £ 80,000 - £90,000

Your role:

As Business Transformation Project Lead, you will drive strategic transformation initiatives that deliver meaningful business outcomes, improved services, and operational efficiency. Acting as the bridge between digital delivery teams and business operations, you will lead complex change programmes across people, processes, systems, and data, ensuring successful delivery aligned to organisational objectives.

Working closely with stakeholders across the business, you will redesign and optimise end-to-end processes, enhance customer and colleague experiences, and support the delivery of modern CRM and digital transformation initiatives. You will champion continuous improvement, ensure strong governance and risk management, and embed sustainable ways of working that deliver measurable benefits.

You will provide leadership across all stages of transformation, from shaping strategy and prioritising delivery through to system implementation, data migration, user adoption, training, and benefits realisation. Success in this role will be defined by high stakeholder engagement, improved business processes, strong user adoption, and the delivery of transformation programmes on time, within budget, and to agreed quality standards.

You:

• You are an experienced transformation leader who can turn strategic goals into practical, business-focused improvements across people, processes, systems, and data.
• You thrive in complex environments, bringing together stakeholders from across the organisation to drive change, build alignment, and deliver lasting results.
• You have a passion for simplifying and optimising processes, using data, technology, and continuous improvement approaches to enhance efficiency and service delivery.
• You combine strong programme leadership with a hands-on understanding of CRM, business process transformation, and the successful adoption of new ways of working.
• You are confident leading large-scale change initiatives, balancing governance, risk management, and delivery excellence while maintaining a focus on user experience and business value.
• You are motivated by measurable outcomes, using insight, collaboration, and innovation to deliver sustainable improvements that support organisational success.

Interview process:

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You can expect the following process from us:

• A short, introductory phone call from our Talent Acquisition Advisor.
• A formal 2 Stage Teams interview with the leadership representatives of the Business Solutions & People & Culture Teams.

Application deadline:

We will review applications on a rolling basis, and the position will close once we have secured a shortlist.

Next steps:

If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.

If you have any queries or you would like to see the full JD, please get in touch on ukjobs@cii.co.uk.

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews

The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.

Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.