At a Glance
- Tasks: Support international operations and enhance customer experience across global markets.
- Company: Dynamic company with a focus on international collaboration and customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Join a vibrant team and make a real impact in a fast-paced international environment.
- Qualifications: Strong organisational skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 25500 - 30500 £ per year.
As an International Operations Support, you will provide professional operational support to international corporate customers, partners, and regional teams, helping to ensure a consistent and high-quality customer experience across global markets. Working closely with the International Operations Manager, Regional Directors, and colleagues across international offices, including Hong Kong and Dubai, you will support operational activities, client engagement, contracting processes, and the delivery of new initiatives.
You will act as a key point of contact for customer and partner enquiries, coordinating solutions, maintaining accurate client data, and supporting the preparation of presentations, proposals, reports, and operational documentation. The role also contributes to project delivery, internal communications, process improvement, and the effective management of operational activities.
Using strong organisational and problem-solving skills, you will help identify and resolve issues, support service excellence, and ensure operational processes are delivered consistently and efficiently. You will work collaboratively across international and UK-based teams to support business objectives while maintaining high standards of customer service and professionalism.
You enjoy building strong relationships and take pride in delivering a professional, high-quality experience for customers, partners, and colleagues. You are highly organised, comfortable managing multiple priorities, and able to keep things moving in a fast-paced international environment. You have a keen eye for detail and enjoy working with data, ensuring information is accurate, up to date, and easy for others to access and use.
You are a confident communicator who can respond to enquiries, coordinate with stakeholders, and present information clearly and professionally. You are collaborative by nature, working effectively with colleagues across different teams, regions, and time zones to achieve shared goals. You are proactive and solutions-focused, always looking for ways to improve processes, resolve issues, and enhance the customer experience.
We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible. You can expect the following process from us: a short, introductory phone call from our Talent Acquisition Advisor, followed by a formal 1st Stage Teams interview with the Talent Acquisition Manager and representatives of Market & Opportunities teams.
We will review applications on Friday, Aug 8th, 2026. Applications after this date are welcome; however, these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist. We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.
International Operations Co-ordinator in London employer: Chartered Insurance Institute
As a Technical Project Manager at our London-based organisation, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer competitive salaries, flexible hybrid working arrangements, and opportunities to lead impactful technology projects that enhance educational experiences. Join us to be part of a forward-thinking team that values innovation and collaboration, ensuring your contributions make a meaningful difference in the education and membership sectors.
Contact Details:
Chartered Insurance Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Operations Co-ordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartered Insurance Institute. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartered Insurance Institute before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Operations Co-ordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartered Insurance Institute:Your cover letter is your chance to shine! Tell us why you want to work at Chartered Insurance Institute specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartered Insurance Institute!
How to prepare for a job interview at Chartered Insurance Institute
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
