At a Glance
- Tasks: Deliver exceptional customer service via voice, chat, and email while solving client challenges.
- Company: Join the Chartered Insurance Institute, a leader in financial education and advocacy.
- Benefits: Enjoy 30 days annual leave, healthcare cash plan, and a modern office with stunning views.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Make a real impact on client relationships and contribute to membership growth.
- Qualifications: Previous experience in a client-facing role and strong organisational skills.
The predicted salary is between 20400 - 30600 £ per year.
Our mission: The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Your role: As a Customer Service Assistant, you will be at the forefront of delivering an exceptional customer experience. You will handle enquiries via voice, chat, and email, providing expert advice on our products, services, and membership options. Your ability to understand and address customer needs will be crucial in offering tailored solutions and converting customers to members, thereby supporting our membership growth.
In this role, you will build and maintain strong relationships with both members and customers, ensuring their satisfaction through courteous and effective communication. You will take ownership of your work, demonstrating a positive attitude towards various tasks. Your creativity and proactive approach will be valued as you identify and recommend new processes and ideas to enhance our service delivery.
Your excellent organisational and time management skills will help you thrive in our busy, dynamic environment. You will continuously develop your skills through our Knowledge First competency framework, contributing to your personal growth and the overall success of our team. By providing the highest quality of customer care, you will play a vital role in upholding our commitment to excellence.
You:
- You enjoy speaking with clients and solving interesting challenges in a specialist field.
- You want to make a genuine impact on the trust and relationships your clients have with the organisation.
- You pride yourself on your organisation skills and enjoy a fast-paced day.
- You have previous experience in a client-facing role.
Your benefits: In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays (pro rata)
- Healthcare cash plan
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps: If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise. Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.
Customer Service Assistant in London employer: Chartered Insurance Institute
The Chartered Insurance Institute is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee development and a commitment to providing high-quality operational support, you will have ample opportunities for growth and collaboration with international teams. Our inclusive culture fosters innovation and teamwork, making it a rewarding place to build your career while contributing to a meaningful mission.
Contact Details:
Chartered Insurance Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartered Insurance Institute. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartered Insurance Institute before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartered Insurance Institute:Your cover letter is your chance to shine! Tell us why you want to work at Chartered Insurance Institute specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartered Insurance Institute!
How to prepare for a job interview at Chartered Insurance Institute
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
