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- Tasks: Deliver exceptional customer service via voice, chat, and email while solving client challenges.
- Company: Join the Chartered Insurance Institute, a leader in financial education and advocacy.
- Benefits: Enjoy 30 days annual leave, healthcare cash plan, and a modern office with stunning views.
- Why this job: Make a real impact on client relationships and contribute to membership growth.
- Qualifications: Previous experience in a client-facing role and strong organisational skills.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 20400 - 30600 £ per year.
Our mission: The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Your role: As a Customer Service Assistant, you will be at the forefront of delivering an exceptional customer experience. You will handle enquiries via voice, chat, and email, providing expert advice on our products, services, and membership options. Your ability to understand and address customer needs will be crucial in offering tailored solutions and converting customers to members, thereby supporting our membership growth.
In this role, you will build and maintain strong relationships with both members and customers, ensuring their satisfaction through courteous and effective communication. You will take ownership of your work, demonstrating a positive attitude towards various tasks. Your creativity and proactive approach will be valued as you identify and recommend new processes and ideas to enhance our service delivery.
Your excellent organisational and time management skills will help you thrive in our busy, dynamic environment. You will continuously develop your skills through our Knowledge First competency framework, contributing to your personal growth and the overall success of our team. By providing the highest quality of customer care, you will play a vital role in upholding our commitment to excellence.
You:
- You enjoy speaking with clients and solving interesting challenges in a specialist field.
- You want to make a genuine impact on the trust and relationships your clients have with the organisation.
- You pride yourself on your organisation skills and enjoy a fast-paced day.
- You have previous experience in a client-facing role.
Your benefits: In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays (pro rata)
- Healthcare cash plan
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps: If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise. Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.
Customer Service Assistant in London employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being articulate and friendly is key. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that might just land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to contribute to our mission.
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience and skills that match the job description, especially your ability to handle customer enquiries and provide tailored solutions.
Showcase Your Communication Skills: Since this role is all about delivering exceptional customer experiences, emphasise your communication skills in your application. Share examples of how you've effectively interacted with clients in the past, whether through voice, chat, or email.
Demonstrate Your Organisational Skills: The job requires excellent organisational and time management skills. In your application, mention specific instances where you successfully managed multiple tasks or projects, showcasing your ability to thrive in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status.
How to prepare for a job interview at Chartered Insurance Institute
✨Know the Company Inside Out
Before your interview, take some time to research the Chartered Insurance Institute. Understand their mission, vision, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you successfully handled customer enquiries or resolved issues. Highlight your ability to communicate clearly and effectively, as this is crucial for a Customer Service Assistant.
✨Demonstrate Proactivity and Creativity
Think of ways you could improve customer service processes or enhance customer satisfaction. Be ready to share these ideas during the interview to showcase your proactive approach and creativity, which are highly valued in this role.
✨Practice Time Management Scenarios
Since the role requires excellent organisational skills, consider discussing how you've managed multiple tasks or priorities in a busy environment. Prepare to explain your strategies for staying organised and efficient, as this will resonate well with the interviewers.
