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- Tasks: Lead member engagement and develop vibrant professional communities across the UK and internationally.
- Company: Chartered Insurance Institute, dedicated to professional standards and public trust.
- Benefits: 10% pension, 30 days leave, flexible working, and modern office perks.
- Why this job: Shape networks that empower professionals and make a real impact in the insurance sector.
- Qualifications: Strong leadership skills, strategic vision, and a passion for community building.
- Other info: Join a dynamic team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
As Head of Networks and Communities, you will lead the strategic development and delivery of member engagement through volunteer networks and professional communities across the UK and internationally. Your focus will be on strengthening connectivity, enhancing satisfaction, and positioning the CII as the professional home for insurance and financial planning. You will oversee a team of regional managers and community facilitators, driving initiatives that grow membership, foster collaboration, and deliver high-quality experiences. This includes shaping strategies for local institutes and PFS regions, developing vibrant digital communities, and ensuring inclusive engagement for all members. A key part of your role will be nurturing volunteer networks—building capability, supporting professional development, and creating a culture of pride and purpose. You will use data and member insights to continuously improve the offer, champion innovation, and deliver measurable value. As a senior ambassador for the CII, you will represent the organisation externally, build strong relationships with stakeholders, and collaborate internally to align strategies and share best practices. Your leadership will ensure consistency, operational excellence, and a compelling membership proposition that inspires professionals to connect, learn, and grow.
You
You care deeply about professional standards and are excited by the opportunity to shape vibrant networks and communities that connect, educate, and empower professionals. You take pride in supporting and guiding volunteer-led local networks and regions, ensuring they deliver consistent, high-quality events and experiences that inspire members. You’re a commercially minded leader who transforms strategic vision into practical results and identifies opportunities for growth. You bring clarity and energy to complex projects, balancing innovation with operational discipline to deliver measurable impact. You thrive on collaboration—building strong relationships with senior stakeholders, volunteers, and partners to create meaningful engagement. You lead with purpose, motivating teams, developing capability, and fostering a culture of inclusion and continuous improvement. You embrace data and insight to shape strategies, champion innovation, and design scalable solutions that enhance member value.
Benefits
- 10% non-contributory pension
- 30 days annual leave + bank holidays
- Genuinely flexible, hybrid working
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
Head of Networks and Communities in England employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Networks and Communities in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at CII. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for community engagement! When you get the chance to chat with recruiters or during interviews, share your ideas on how to enhance member experiences and foster collaboration. Let them see your enthusiasm for building vibrant networks.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle challenges in leading volunteer networks or driving membership growth. Use real examples from your past to demonstrate your skills and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CII team and ready to contribute to our mission.
We think you need these skills to ace Head of Networks and Communities in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Networks and Communities. We want to see how you can bring your unique skills to strengthen our member engagement and community initiatives.
Showcase Your Leadership Skills: As a senior ambassador, your leadership style is crucial. Use your application to demonstrate how you've motivated teams and fostered collaboration in previous roles. We love seeing examples of how you've driven results through effective team management.
Emphasise Data-Driven Insights: Since this role involves using data to enhance member value, make sure to include any relevant experience you have with data analysis or insights. We’re keen to know how you’ve used data to shape strategies and improve engagement in past positions.
Apply Through Our Website: Don’t forget to submit your application through the Apply feature at the top of the advert. This helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Chartered Insurance Institute
✨Know Your Stuff
Make sure you understand the mission and vision of the Chartered Insurance Institute. Familiarise yourself with their goals around member engagement and community building, as this will show your genuine interest in the role and help you align your answers with their values.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving initiatives. Think about times when you've successfully nurtured volunteer networks or enhanced member satisfaction, as these are key aspects of the Head of Networks and Communities role.
✨Data-Driven Mindset
Be ready to discuss how you've used data and insights to inform your strategies in previous roles. The ability to demonstrate a data-driven approach will resonate well, especially since the role involves continuous improvement based on member feedback.
✨Build Connections
Since collaboration is crucial for this position, think about how you can illustrate your relationship-building skills. Prepare to talk about how you've engaged with stakeholders and fostered partnerships in the past, as this will be vital for representing the CII externally.
