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- Tasks: Enhance data accuracy and completeness for the Chartered Insurance Institute.
- Company: Join a leading organisation dedicated to professional standards in insurance and financial services.
- Benefits: Enjoy 30 days annual leave, a 10% pension, and access to a modern office with perks.
- Why this job: Make a real impact on data quality while collaborating with supportive teams in a vibrant environment.
- Qualifications: Proven experience in data management and customer service; familiarity with CRM systems is essential.
- Other info: This is a 6-month fixed-term contract with opportunities for growth and development.
The predicted salary is between 25200 - 28000 £ per year.
Our mission is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, we build and maintain public trust in the insurance, financial planning, and mortgage advice professions.
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role as a Data Quality Officer is to enhance the accuracy and completeness of the CII's records. By addressing data gaps and replacing dummy data with up-to-date information, you will help the Institute operate more efficiently, reduce processing errors, and improve communication with members and target audiences.
You will methodically work through data records allocated from the CRM database, filling in missing information, replacing inaccurate data, and liaising with Customer Services for further member support. Throughout your work, you will have access to support from the CRM Manager, Membership Manager, Data Governance Manager, and Data Protection Officer.
You have proven administrative experience, particularly in data management and customer service. You are skilled in using and maintaining databases, with knowledge of CRM systems like D365 or Salesforce. You thrive on improving data quality and ensuring accuracy. You enjoy methodical work and take pride in maintaining clean, validated records. You collaborate effectively with various departments to support data integrity. You are a confident communicator, comfortable making phone and email enquiries to gather necessary information. You are detail-oriented and can efficiently identify and correct data discrepancies. You value compliance and ensure all data handling aligns with GDPR and data protection regulations.
Your benefits include:
- 10% non-contributory pension
- 30 days annual leave + bank holidays (pro rata)
- Healthcare cash plan
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Data Quality Officer employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Quality Officer
✨Tip Number 1
Familiarise yourself with CRM systems like D365 or Salesforce, as these are crucial for the role. Consider taking online courses or tutorials to boost your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Brush up on your data protection knowledge, especially GDPR regulations. Being well-versed in compliance will not only help you in the role but also show that you take data integrity seriously.
✨Tip Number 3
Practice your communication skills, particularly in making enquiries via phone and email. Role-playing scenarios with a friend can help you feel more confident when reaching out to gather necessary information.
✨Tip Number 4
Network with professionals in data management or related fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Data Quality Officer position.
We think you need these skills to ace Data Quality Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Data Quality Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative experience, particularly in data management and customer service. Provide examples of how you've improved data quality or handled databases in previous roles.
Showcase Your Skills: Mention your proficiency with CRM systems like D365 or Salesforce. If you have experience with data protection regulations such as GDPR, make sure to include that as well, as it’s crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the mission of the Chartered Insurance Institute. Make it personal and engaging to stand out.
How to prepare for a job interview at Chartered Insurance Institute
✨Know Your Data Management Tools
Familiarise yourself with CRM systems like D365 or Salesforce before the interview. Be prepared to discuss your experience with these tools and how you've used them to enhance data quality in previous roles.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to provide examples of how you've identified and corrected data discrepancies in the past. This will show your potential employer that you take pride in maintaining accurate records.
✨Showcase Your Communication Skills
As a Data Quality Officer, you'll need to liaise with various departments. Prepare to discuss how you've effectively communicated with team members or customers to gather necessary information, whether through phone calls or emails.
✨Understand GDPR Compliance
Since data protection is crucial, brush up on GDPR regulations and be ready to explain how you ensure compliance in your data handling practices. This will demonstrate your commitment to maintaining data integrity and protecting member information.
