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- Tasks: Deliver exceptional customer service via voice, chat, and email while solving interesting challenges.
- Company: Join the Chartered Insurance Institute, a leader in financial education and support.
- Benefits: Enjoy 30 days annual leave, a 10% pension, and access to a stunning office space.
- Why this job: Make a genuine impact on client relationships and enhance your skills in a dynamic environment.
- Qualifications: Previous experience in a client-facing role and strong organisational skills are essential.
- Other info: Hybrid working model with opportunities for personal growth and development.
The predicted salary is between 20400 - 30600 £ per year.
Hybrid, London - City
Part-time (19 hours)
Salary: £25,500 per annum
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision: Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Role
Your role: As a Customer Service Assistant, you will be at the forefront of delivering an exceptional customer experience. You will handle enquiries via voice, chat, and email, providing expert advice on our products, services, and membership options. Your ability to understand and address customer needs will be crucial in offering tailored solutions and converting customers to members, thereby supporting our membership growth.
In this role, you will build and maintain strong relationships with both members and customers, ensuring their satisfaction through courteous and effective communication. You will take ownership of your work, demonstrating a positive attitude towards various tasks. Your creativity and proactive approach will be valued as you identify and recommend new processes and ideas to enhance our service delivery.
Your excellent organisational and time management skills will help you thrive in our busy, dynamic environment. You will continuously develop your skills through our Knowledge First competency framework, contributing to your personal growth and the overall success of our team. By providing the highest quality of customer care, you will play a vital role in upholding our commitment to excellence.
You enjoy speaking with clients and solving interesting challenges in a specialist field. You want to make a genuine impact on the trust and relationships your clients have with the organisation. You pride yourself on your organisation skills and enjoy a fast-paced day. You have previous experience in a client-facing role.
Benefits
In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays (pro rata)
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.
Please note At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process. If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise. Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.
Customer Service Assistant employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via voice, chat, and email, it’s crucial to sound confident and friendly. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer needs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at CII.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in client-facing roles and how you can contribute to delivering exceptional customer experiences.
Showcase Your Skills: Emphasise your organisational and time management skills in your application. We want to see how you thrive in a fast-paced environment and how you can handle multiple enquiries effectively.
Be Personable: Since this role is all about building relationships, let your personality shine through in your written application. Use a friendly tone and demonstrate your passion for helping customers and solving their challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chartered Insurance Institute
✨Know the Company Inside Out
Before your interview, take some time to research the Chartered Insurance Institute. Understand their mission, vision, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you successfully handled customer enquiries or resolved issues. Highlight your ability to communicate effectively and build relationships, as these are key skills for a Customer Service Assistant.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational and time management skills, think of instances where you managed multiple tasks efficiently. Be ready to discuss how you prioritise your workload and ensure that customer needs are met promptly.
✨Be Proactive and Creative
The job description mentions valuing creativity and a proactive approach. Think about times when you suggested improvements or new processes in your previous roles. Share these ideas during the interview to illustrate your potential contributions to the team.
