Head of Member Engagement

Your Role

As Head of Member Engagement, you will lead the delivery of the PFS member engagement function, shaping how engagement activities enhance professional relevance, increase participation and demonstrate the value of membership. Working closely with the Executive Director of Member Engagement, you will help define strategic priorities and ensure engagement activity supports the wider directorate mission.

Hybrid, London - City

Full time, Permanent

Your Role

As Head of Member Engagement, you will lead the delivery of the PFS member engagement function, shaping how engagement activities enhance professional relevance, increase participation and demonstrate the value of membership. Working closely with the Executive Director of Member Engagement, you will help define strategic priorities and ensure engagement activity supports the wider directorate mission.

You will oversee a joined-up programme of events, webinars and professional content across digital, hybrid and face-to-face channels, ensuring members have access to relevant learning opportunities aligned to CPD priorities and the CII Professional Map. Using member insight, feedback, participation data and industry trends, you will continuously refine engagement activity to maximise its impact and value.

Working collaboratively across membership, learning, marketing, communications, events and technical teams, you will align priorities, build strong stakeholder relationships and secure high-quality contributions from subject matter experts, speakers and volunteers. You will also oversee planning, governance, budgets and performance measurement, using evidence and innovation to enhance member engagement and inform future programme development.

You

• You are a strategic and collaborative leader who knows how to create engaging experiences that deliver real value for members and support their professional development.
• You use insight, feedback and data to shape priorities, make informed decisions and continually improve engagement activity and outcomes.
• You are confident influencing across teams, building strong relationships and bringing people together around shared goals, even where you do not have direct management authority.
• You have a strong understanding of professional learning, CPD and development pathways, and can translate these into relevant and impactful member experiences.
• You are highly organised and commercially aware, able to balance long-term strategy with effective oversight of plans, resources, budgets and delivery.
• You bring credibility and sound judgement, with the confidence to provide constructive challenge, manage risk and make balanced decisions that support organisational objectives.
• You excel at engaging senior stakeholders, subject matter experts and contributors, building trusted partnerships that enhance the quality and impact of member engagement activities.
• You bring a proactive and innovative mindset, always looking for new ways to strengthen engagement, enhance member value and increase participation.

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You Can Expect The Following Process From Us

• A short, introductory phone call from our Talent Acquisition Advisor.
• A formal two-stage interview process with the representatives of the Talent Acquisition, and the Member Engagement teams.

Application Deadline

We will review applications on Monday, 5th October 2026. Applications after this date are welcome, however these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist.

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews

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