At a Glance
- Tasks: Lead membership engagement initiatives and enhance member experiences.
- Company: Join CIHT, a dynamic organisation focused on member satisfaction.
- Benefits: Competitive salary, hybrid work model, and impactful role.
- Other info: Opportunity for career growth and to support diversity and inclusion.
- Why this job: Make a real difference in member engagement and retention.
- Qualifications: Experience in membership management and strong CRM skills.
Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))
Salary: 45k per annum
Role Status: Full-time, 37 hours per week
Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early.
We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract. Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage. This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.
What you’ll be doing:
- Leading engagement and retention initiatives and campaigns
- Improving the member journey and experience
- Supporting a strong regional and volunteer network
- Using CRM and data insight to improve performance
- Using data and CRM insight to drive decisions and improve performance
- Contributing to our digital and CRM transformation work
- Managing and supporting a small, collaborative team
About you:
- Experience in membership, engagement or relationship management
- Strong CRM and data capability
- Experience leading and supporting teams and working with stakeholders
- Collaborative, organised and focused on delivery
Other requirements:
- Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours
- Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work
- Commitment to the aims, values and charitable objectives of CIHT
A great opportunity to make a visible difference to member experience and engagement over the next 12 months.
Membership Engagement Manager (Maternity Cover – 12 months) employer: CHARTERED INSTITUTION OF HIGHWAYS & TRANSPORTATION
CIHT is an exceptional employer that values collaboration, diversity, and professional growth, making it an ideal place for a Membership Engagement Manager. With a hybrid working model based in the vibrant city of London, employees benefit from a supportive work culture that prioritises member engagement and offers meaningful opportunities to make a tangible impact. The organisation is committed to continuous improvement and innovation, providing staff with the tools and insights needed to excel in their roles while fostering a strong sense of community and purpose.
Contact Details:
CHARTERED INSTITUTION OF HIGHWAYS & TRANSPORTATION Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Engagement Manager (Maternity Cover – 12 months)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching CIHT’s recent projects and initiatives. Show us that you’re genuinely interested in our mission and how you can contribute to member engagement.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and team management. We want to see how you handle challenges and support your team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us your enthusiasm for the role.
We think you need these skills to ace Membership Engagement Manager (Maternity Cover – 12 months)
Some tips for your application 🫡
Read the Job Specs Carefully:Before you start writing, make sure you’ve read through the job description thoroughly. We want to see how your experience aligns with what we’re looking for, so highlight those relevant skills and experiences in your application.
Show Your Passion for Membership Engagement:Let us know why you’re excited about the role! Share your enthusiasm for membership engagement and how you can contribute to improving member experiences. We love seeing candidates who are genuinely passionate about what they do.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CHARTERED INSTITUTION OF HIGHWAYS & TRANSPORTATION
✨Know Your Membership Engagement Stuff
Make sure you brush up on your knowledge of membership engagement strategies and best practices. Be ready to discuss how you've successfully led similar initiatives in the past, as this role is all about improving member experiences and retention.
✨Show Off Your CRM Skills
Since this position involves using CRM and data insights, be prepared to talk about your experience with these tools. Bring examples of how you've used data to drive decisions and improve performance in previous roles—this will show you're the right fit for their digital transformation goals.
✨Demonstrate Team Leadership
This role requires managing a small team, so highlight your leadership experience. Share specific examples of how you've supported and motivated teams in the past, and how you plan to foster collaboration within your new team at CIHT.
✨Emphasise Your Commitment to Values
CIHT values equality, diversity, and inclusion, so make sure to express your commitment to these principles. Discuss how you've incorporated these values into your work and how you plan to support them in this role, showing that you align with their organisational culture.
