At a Glance
- Tasks: Lead stakeholder engagement for bus services, connecting local authorities with resources and support.
- Company: Join CIHT, a leading voice in transport and infrastructure, promoting equality and diversity.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a strong pension scheme.
- Other info: Hybrid role with opportunities for professional development and networking.
- Why this job: Make a real impact on public transport while building valuable relationships across the sector.
- Qualifications: Experience with local transport authorities and strong communication skills are essential.
The predicted salary is between 44400 - 50000 £ per year.
Location & Travel
Location & Travel
This is a hybrid role that requires attendance at the CIHT office in central London two days a week (one day must be Wednesday).
Fully home‑based working may be considered at a reduced salary if a case can be made.
The role also requires regular travel across England and occasional work outside normal office hours for events.
Contract Details
This is a fixed‑term post, currently ending on 31 March 2029. The contract may be renewed in March 2029.
About Us
The Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body and leading voice for the transport and infrastructure sector.
CIHT is the home for all people working in highways and transportation infrastructure and champions equality, diversity and inclusion.
About the Job
Job Purpose
This role sits within the Bus Centre of Excellence (BCo E) team, funded by the Department of Transport, and serves as a stakeholder manager and named contact for Local Transport Authorities (LTAs).
The purpose is to understand LTA bus delivery challenges, connect them with BCo E resources, networks and support, and enable peer learning across different local authority contexts.
- Key Contacts
- BCo E Members
- Local Transport Authorities
- Mayoral Combined Authorities
- Sub‑national Transport Bodies
- BCo E Advisory Group
- BCo E Forums/Networks
- Advocacy groups and commercial entities such as bus operators and suppliers
- CIHT marketing and communication colleagues
- CIHT members, external participants in events, external suppliers and venues
Key Responsibilities
- Stakeholder Relationship Management
- Act as the named contact for LTAs and their elected members for bus‑related queries for either BCo E or the Df T.
- Liaise with local authorities and elected members to assess their challenges in the local context.
- Build trusted relationships with bus sector stakeholders, understanding their operational challenges and connecting them with appropriate BCo E support.
- Support authorities undergoing change due to devolution by acting as a focal point for bus‑related questions, organising relevant events and resources.
- Franchising and Enhanced Partnership Support
- Support LTAs with bus service improvement, including franchising and Enhanced Partnership initiatives, identifying their specific challenges and coordinating BCo E resources to address them.
- Work closely with authorities considering or implementing franchising, connecting them with BCo E’s Franchising Network and relevant expertise and resources.
- Support the development and improvement of Enhanced Partnerships through peer exchange and sharing of best practice.
- Facilitate knowledge exchange and peer learning between LTAs, helping them share best practice and practical solutions for bus service improvement.
- Collaborate with stakeholders across different local authority contexts and facilitate cross‑learning where appropriate.
- Events and Capacity Building
- Organise regional workshops, in person or virtual, to assist LTAs with bus delivery challenges, facilitating peer learning and skills development.
- Attend and represent BCo E at regional bus forums and relevant transport events, whether virtual or in person.
- Carry out market research and identify professional course instructors or training providers to deliver courses on topics relevant to bus sector stakeholders.
- Help to organise and curate the annual Quality Bus Conference, developing the agenda in collaboration with conference organisers and other partners.
- Networks and Knowledge Exchange
- Support the development and delivery of BCo E’s Networks and Bus Forum, helping to connect LTAs with similar contexts and promote consistent approaches to EP improvement.
- Support the development and delivery of BCo E’s Franchising Network, ensuring authorities have access to expert guidance and can learn from peers who have implemented or are considering franchising.
- Identify emerging trends and challenges in bus delivery, feeding these insights back to the Regional Stakeholder Engagement Manager to commission appropriate technical support or guidance.
- Support other BCo E Networks and Forum as required (e. g. source relevant speakers to present at Network meetings).
- Support and Coordination
- Support the delivery of BCo E’s training courses, conferences and webinars, ensuring a broad range of bus sector perspectives are represented.
- Contribute to the annual BCo E Members Survey and BCo E Annual Report.
- Identify, share and amplify case studies and best practice examples from different local authority areas through BCo E’s communications channels.
Person Specification
Essential
Experience
- Experience working in or with Local Transport Authorities, particularly in relation to bus policy, bus service delivery or wider public transport delivery.
- Proven ability to build effective working relationships with diverse stakeholders, including local authority officers and elected members.
- Experience of organising events, workshops, or facilitating professional networks.
- Experience of working with MS Teams and MS Office.
- Knowledge and Skills
- Understanding of public transport challenges, particularly issues affecting bus service delivery.
- Understanding of bus policy and delivery mechanisms, including Enhanced Partnerships and franchising.
- Strong interpersonal and communication skills, engaging effectively with stakeholders at all levels.
- Good organisational and project management skills, managing multiple workstreams simultaneously.
- Self‑motivated with the ability to work independently and take initiative in identifying opportunities to support stakeholders.
- Commitment to knowledge sharing and capacity building within the transport sector.
- Ability to chair meetings.
- Degree level education or equivalent.
Desirable
Experience
- Experience working with Mayoral Combined Authorities.
- Experience working with Df T or other central government departments.
- Knowledge and Skills
- Knowledge of bus policy frameworks, including bus franchising processes and Enhanced Partnerships development.
- Knowledge of bus network planning, bus priority measures, bus data and modelling approaches.
- Equality and Diversity Statement
CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings.
It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.
Benefits
- Healthcare cash benefits plan (post probation)
- Employee assistance programme (post probation)
- Flexible working hours opportunities
- Pension scheme with 8% employer contributions (minimum 5% employee contribution)
- Group Life Assurance scheme (upon completion of probation)
- Generous holiday allowance (27 pro‑rata days plus bank holidays, with option to buy/sell leave)
- #J-18808-Ljbffr
Stakeholder Engagement Lead – Transport (Bus Services) employer: Chartered Institution of Highways & Transportation (CIHT)
The Chartered Institution of Highways and Transportation (CIHT) is an exceptional employer, offering a dynamic work environment in central London that champions equality, diversity, and inclusion. With a strong focus on employee growth, CIHT provides opportunities for professional development through workshops and networking events, alongside a comprehensive benefits package that includes flexible working hours, generous holiday allowances, and a robust pension scheme. Join us to make a meaningful impact in the transport and infrastructure sector while enjoying a supportive and collaborative culture.
Contact Details:
Chartered Institution of Highways & Transportation (CIHT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder Engagement Lead – Transport (Bus Services)
✨Get Your Hands Dirty
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We think you need these skills to ace Stakeholder Engagement Lead – Transport (Bus Services)
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Chartered Institution of Highways & Transportation (CIHT)
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
