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For Companies At a Glance
- Tasks: Lead buyer strategies and manage premium accounts for global events.
- Company: Join RX, a global leader in events and exhibitions.
- Benefits: Generous holiday, health perks, wellbeing programs, and career development.
- Why this job: Make an impact by enhancing buyer experiences at exciting global events.
- Qualifications: Strong account management skills and a customer-first mindset required.
- Other info: Dynamic team culture with opportunities for mentorship and growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Buyer Team delivers the High Value Visitor (HVV) strategy by attracting top-quality visitors to RX's global portfolio of events and managing end-to-end Hosted Buyer programmes. The team ensures buyers have a productive, seamless experience that drives satisfaction and advocacy.
About the Role
As part of the Buyer Team, you will lead the development and execution of hosted buyer strategies, manage premium buyer accounts, and drive commercial value across RX's global Travel event portfolio. You will build and maintain strong relationships with high-value buyers, enhance their event journeys, and ensure alignment with exhibitor engagement objectives.
Responsibilities
- Strategic Account Management: Develop and implement visitor recruitment strategies aligned with event goals and segmentation.
- Account Management: Manage high-value individual and group buyer accounts, ensuring satisfaction, retention, and strong event ROI.
- Stakeholder Engagement: Partner with Sales, Marketing, and Tech teams to optimise matchmaking and improve CRM-driven customer experience.
- Insight Delivery: Analyse buyer data to guide programme enhancements and present insights to leadership.
- Onsite Hosting: Support major events onsite, resolving issues in real time and representing the RX brand.
- Mentorship: Provide guidance to junior team members and support a collaborative, high-performing culture.
Requirements
- Account Management: Proven ability to manage global accounts, build trust, and communicate clearly and persuasively.
- Customer First Mindset: Strong commitment to delivering exceptional customer service and experience.
- Analytical & Problem-Solving Skills: Ability to interpret data, identify issues, and develop effective solutions.
- Project & Time Management: Ability to manage multiple projects, set priorities, and meet deadlines efficiently.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Buyer Account Manager in Richmond employer: Chartered Institute of Procurement and Supply (CIPS)
Contact Detail:
Chartered Institute of Procurement and Supply (CIPS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buyer Account Manager in Richmond
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or team members, let your enthusiasm for the role shine through. Share your ideas on how you can contribute to the Buyer Team's goals and make a real impact.
✨Tip Number 3
Prepare for interviews by researching RX and its events. Understand their High Value Visitor strategy and think about how your skills align with their needs. This will help you stand out as someone who’s genuinely interested in the company and its mission.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Buyer Account Manager in Richmond
Some tips for your application 🫡
Show Off Your Account Management Skills: When you're writing your application, make sure to highlight your experience in managing global accounts. We want to see how you've built trust and communicated effectively with clients in the past.
Customer First Mindset is Key: Let us know about your commitment to exceptional customer service. Share specific examples of how you've gone above and beyond to ensure client satisfaction, as this is super important for the Buyer Account Manager role.
Data-Driven Insights Matter: Since analysing buyer data is part of the job, include any relevant experience you have with data interpretation and problem-solving. We love seeing how you've used insights to enhance programmes or improve customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Chartered Institute of Procurement and Supply (CIPS)
✨Know Your Buyer Strategies
Before the interview, dive deep into the hosted buyer strategies that RX employs. Familiarise yourself with their approach to attracting high-value visitors and think about how your experience aligns with these strategies. This will show your genuine interest and understanding of the role.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experiences where you successfully managed accounts or built strong relationships. Highlight how you ensured customer satisfaction and retention, as this is crucial for the Buyer Account Manager position.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions in previous roles. Think of instances where you interpreted buyer data to enhance programmes or improve customer experiences. This will illustrate your analytical skills and problem-solving abilities.
✨Engage with Stakeholders
Since stakeholder engagement is key, prepare to talk about how you've collaborated with different teams in the past. Share examples of how you’ve optimised processes or improved customer experiences through teamwork, showcasing your ability to work cross-functionally.
