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For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations and safety in our busy hub.
- Company: Join DHL eCommerce UK, a Top Employer and Best Workplace 2024!
- Benefits: Enjoy perks like discounts, healthcare, pension, and flexible working options.
- Why this job: Be part of a supportive culture that values your input and career growth.
- Qualifications: 1+ years in management, strong communication skills, and computer literacy required.
- Other info: Work Monday to Friday, 18:30-04:30, with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
The Vacancy
Position: Process Manager
Contract Type: Permanent – 45 hours
Location: Baginton, Coventry
Shift: Night shift / Monday-Friday / 18:30 – 04:30
Join the UK\’s premier parcel delivery company
What you\’ll do:
Process Manager is a key management position within the National Hub, reporting directly to the Operations Management Team. You will ensure the safe and efficient throughput of traffic within the various sortation areas of the Hub operation, in accordance with the individual work area requirements. You will promote a team working culture with high priority given to workplace safety and operational efficiency. You will have the ability to work and manage your own time, as well as the flexibility to cover all areas within the Hub operation.
Key Role Responsibilities:
- To ensure the effective planning and deployment of all operational resource in accordance with the work area requirements.
- To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
- To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
- To ensure all equipment defects are reported in accordance with the work area requirements.
- To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
- Take initiative and make decisions that are right for colleagues, customers and the operation.
- To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
- Compile and complete daily operational shift reports in accordance to work area requirements.
- Comply with company the Company Code of Conduct.
What We Can Offer You:
- Annual Leave: At least 28 days of annual leave (including Bank Holidays).
- Career Progression
- Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We\’re Looking For
- Minimum of 1 year working in a comparable or acting Management role.
- History of managing teams of 20+ operatives.
- Knowledge of resource management, deployment and training & development.
- Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
- Computer literate particularly Microsoft office
At Evri Premium, we know we only grow if our people do too. That\’s why we\’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We\’re on a journey to better represent the customers we serve around the UK. We\’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We\’re excited for the future. Let\’s deliver it together.
About Us
Introducing Evri Premium – an exciting addition to the Evri family.
Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high-value or time-sensitive deliveries, and expanded international capability across our global shipping operation. It enhances Evri\’s unique, flexible and cost-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere.
We wouldn\’t be the UK\’s premier parcel delivery group without our incredible people. We\’re a friendly, ambitious and diverse bunch, united by a passion for delivering a best-in-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can\’t wait to hear from you.
Our Benefits
- Free digital GP service for all colleagues and their family
- Retailer discounts
- Great career progression
- Bonus schemes (grade dependent)
- 50% discount on sending parcels through Evri
- Cycle to Work scheme
- Up to 25 days holiday
- Employee Assistance Programme with free counselling
- Retailer discounts
- Great career progression
- Up to 25 days holiday
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Process Manager employer: Chartered Institute of Procurement and Supply (CIPS)
Contact Detail:
Chartered Institute of Procurement and Supply (CIPS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Manager
✨Tip Number 1
Familiarise yourself with the specific operational processes and safety protocols at DHL eCommerce. Understanding their Standard Operating Procedures (SOPs) will not only help you in interviews but also demonstrate your commitment to quality service.
✨Tip Number 2
Network with current or former employees of DHL eCommerce, especially those in management roles. They can provide valuable insights into the company culture and expectations for a Process Manager, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and resource deployment. Be ready to share specific examples of how you've successfully led teams and improved operational efficiency in previous roles.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. As a Process Manager, effective communication is key, so make sure to articulate your thoughts clearly and confidently when discussing your qualifications.
We think you need these skills to ace Process Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in management roles and team leadership. Emphasise any experience you have with resource management and training, as these are key aspects of the Process Manager role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements listed in the job description. Mention your ability to promote a team working culture and your commitment to workplace safety and operational efficiency.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, decision-making, and computer literacy, particularly with Microsoft Office. These skills are essential for the role and should be evident in your application.
Showcase Your Achievements: Include specific examples of how you've successfully managed teams or improved operational efficiency in previous roles. Quantify your achievements where possible, such as exceeding KPI targets or implementing effective training programmes.
How to prepare for a job interview at Chartered Institute of Procurement and Supply (CIPS)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Process Manager. Familiarise yourself with the key tasks mentioned in the job description, such as resource management and operational efficiency, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Leadership Skills
As this role involves managing teams, be prepared to share specific examples of how you've successfully led teams in the past. Highlight your ability to promote a team culture and ensure safety and efficiency in operations.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly when discussing past experiences related to managing teams and achieving KPIs.
✨Demonstrate Your Commitment to Training and Development
Since training is a key aspect of the role, be ready to discuss how you have previously ensured staff training and development. Share any initiatives you've taken to enhance team skills and performance, showing that you value continuous improvement.
