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- Tasks: Coordinate patient transport journeys with care and respect, ensuring efficient daily operations.
- Company: Join a dedicated team focused on delivering exceptional patient transport services.
- Benefits: Enjoy a competitive salary, supportive training, and a collaborative work environment.
- Why this job: Make a real impact in healthcare while working in a friendly, team-oriented culture.
- Qualifications: Team player with strong communication skills; customer-focused and I.T. literate.
- Other info: Flexible hours with opportunities for training and development.
The predicted salary is between 25000 - 30000 £ per year.
Position
Logistics Coordinator – Days
Location
Chatham, ME5 8RZ
Hours
42.5 hours per week (06:00 – 15:00, 12:00 – 21:00 – Monday to Friday (Days)
Salary
£29,030.62 per annum
Job outline
ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.
You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.
Key Responsibilities
- Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
- Follow the protocols set out for day control to ensure a uniform way of working across the team.
- Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
- Deal with all routine routes in a timely manner so that an appropriate response is provided.
- Liaise with the management team to identify any potential problems.
- Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
- Coordinate and provide support to Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
- Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
- Carry out Administration and ensure that record keeping is kept to a high standard.
- Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
- Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
- Organise and allocate resources to optimise service delivery.
- To attend Back to the Floor days with the crews periodically.
Essential Criteria
- Ability to work effectively as part of a team.
- Customer focused with a strong \’can do\’ attitude.
- Good communication and problem solving skills with strong time management ability.
- I.T. Literate.
- A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
- Wlling to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.
- Able to deal with multiple tasks and prioritise.
Desirable Criteria
- Knowledge of Patient Transport Services.
- Experience of working in confidential environment.
- Geographical knowledge of the local area to be worked within.
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Logistics Coordinator (Days) employer: Chartered Institute of Procurement and Supply (CIPS)
Contact Detail:
Chartered Institute of Procurement and Supply (CIPS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator (Days)
✨Tip Number 1
Familiarise yourself with the Patient Transport Service and its protocols. Understanding how patient mobility works and the specific needs of patients will give you an edge during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your geographical knowledge of Chatham and the surrounding areas. Being able to discuss local routes and how you would manage them effectively can demonstrate your readiness for the role and your commitment to providing excellent service.
✨Tip Number 3
Highlight your teamwork skills in conversations or networking opportunities. Since this role involves working closely with Planners and other team members, showcasing your ability to collaborate and communicate effectively will be crucial.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've demonstrated problem-solving and time management skills. This will help you illustrate your 'can do' attitude and how you handle multiple tasks under pressure, which is essential for a Logistics Coordinator.
We think you need these skills to ace Logistics Coordinator (Days)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Logistics Coordinator. Emphasise your customer service skills, teamwork, and any experience in patient transport services.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your enthusiasm for working in patient transport. Mention specific examples of how you've demonstrated a caring attitude and effective communication in previous roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities, time management skills, and IT literacy. These are crucial for managing logistics efficiently and ensuring high-quality service delivery.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chartered Institute of Procurement and Supply (CIPS)
✨Show Your Team Spirit
As a Logistics Coordinator, teamwork is crucial. Be prepared to discuss your experiences working in teams, highlighting how you contributed to achieving common goals and how you handled any challenges that arose.
✨Demonstrate Customer Focus
This role requires a strong customer-focused attitude. Think of examples where you've gone above and beyond for customers or clients, and be ready to share these stories during the interview.
✨Highlight Problem-Solving Skills
The ability to solve problems efficiently is key in logistics. Prepare to discuss specific situations where you identified a problem, devised a solution, and implemented it successfully.
✨Know the Local Area
Familiarity with the geographical area is beneficial for this position. Brush up on your knowledge of Chatham and its surroundings, as well as any relevant transport routes, to demonstrate your preparedness.
