Ecommerce Manager

Overview

Hybrid

Agency : Havas Market

Job Description : As an Ecommerce Manager, you will own the day-to-day management of our Amazon and Connected Commerce clients, helping (with support from the Ecommerce Director) to define successful organic and content strategies to deliver growth and operational excellence for your clients.

Title : Ecommerce Manager

Reporting To : Ecommerce Director

Office Location : The HKX Building, 3 Pancras Square, London, N1C 4AG, U.K.

About Us:

We are Havas Market, part of the Havas Media Group. Our mission is to create meaningful connections between people and brands to drive business success with one vision, one voice and one P&L. Havas is the only truly integrated marketing and communications company in the UK.

A multi-disciplinary offering, all united under one leadership, all in one building. Advertising, media, data, and technology, digital, social, mobile, CRM, UX, sports and entertainment, public relations, corporate communications, healthcare, design, research, employer branding and recruitment.

Havas Market is Havas Media Group’s combined specialist Ecommerce and Performance Marketing agency combining data-led performance expertise with connected commerce and retail — creating a powerful 150-person strong team. Our new proposition “limitless performance” (launched in January this year) aims to break down barriers between commerce and performance, creating more connected customer experiences that bring people to the point of transaction faster. By fusing performance marketing and commerce, we drive cross-channel incremental sales and ensure strategies lead to real commercial success through meaningful measurement, helping clients outmanoeuvre competitors. As such, engagements are multi-channel (D2C, Marketplace, Social Commerce, Paid Social and Programmatic), multi-product (managed service, advisory and/or tech/tools) and multi-national.

The Role:

This role sits within our Havas Market Account team, which focuses predominantly on managing Amazon Retail (Vendor and Seller Central), and supporting clients across other marketplaces.

As an Ecommerce Manager, you will own the day-to-day management of our Amazon and Connected Commerce clients, helping (with support from the Ecommerce Director) to define successful organic and content strategies to deliver growth and operational excellence for your clients.

You will leverage combined knowledge from yourself and your team to come up with solutions to address clients’ daily business challenges, ensuring you are mentoring and managing more junior members of the team, and orchestrating cross-functional teams (including advertising) to deliver joined up strategies, plans and results for clients.

Key Responsibilities

• Lead the day-to-day management of your clients. Work quickly to resolve issues as they arise across Amazon and other retailers (where applicable) and anticipate ways to mitigate future issues.
• Manage executive(s) and be responsible for upskilling them, holding regular catchups, setting objectives and ensuring they are delivering against these, and have the opportunities to learn all the expected disciplines.
• Support the Ecommerce Director in developing well thought out Ecommerce strategies for your clients, generating content for campaign planning, strategy – including ad hoc briefs and annual planning.
• Understand the needs of your client’s businesses and their objectives and ensure recommendations and ideas put forward are smart and solutions to align with their short and longer-term goals.
• Drive forward client Road Maps setting to clear deliverables and work with Account Director to determine priorities based on client\\\’s objectives and targets.
• Constantly reviewing Content and Operations and making suggestions for how to improve content and ways of working ensuring the clients have best in class digital shelves and operational excellence.
• Reporting – be responsible for Weekly / Monthly performance reports, ensuring that we are drawing out key actionable insights and challenging the insights. Taking the lead on the PCA process; briefing out the teams and collating slides to present.
• New Business – support the Account Director with collecting intelligence for pitch work.
• Tools – become efficient in using relevant industry tools – specific to Ecommerce.

Essential skills and experience

• Very strong operational knowledge of Amazon retail (Vendor and Seller Central) is a must.
• A good working knowledge of Amazon Ads and Retail Media / Marketplaces
• Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative are essential.
• Strong organisation and project management capabilities.
• Excellent attention to detail.
• Ability to multitask.
• Excellent communication, listening and presenting skills.
• Regularly gives constructive feedback to the team and reports, understanding how the needs of one individual differ from another.
• Experience with people management, including the development of direct report’s Objectives, Reviews and 1-2-1s.
• Very strong experience in a client facing role & ability to build relationships with external stakeholders.
• Excel acumen with strong analytical capabilities, with the ability to translate these into commercial strategies.
• Someone with a positive attitude who will help build a passionate culture in our team.
• Fluent in spoken and written English

What’s on offer from Havas

We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care:

• We have shown at Havas, that we can all work productively in a new Hybrid manner.
• To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year.
• Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance.
• Parental Life at Havas policy enhances, broadens, and encourages the uptake of parental leave for all parents, regardless of gender, type of relationship, type of parentship or any other potentially defining characteristic. This means:
• Competitive parental leave offering
• Parental Support & Fertility Support Loans
• Pregnancy Support, Coaching & Pregnancy Loss Leave
• Return to Work Support System
• We also haven’t forgotten about those benefits that make a meaningful difference to you, from a Havas Pension Scheme, Group Income Protection and free Mortgage Advice to retail discounts with Havas Perks and Health Insurance, we have you covered and much more!

Contract Type : Permanent

EEO Statement: Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.