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For Companies At a Glance
- Tasks: Drive innovative retention strategies and analyse market trends to enhance customer loyalty.
- Company: Join Sky, Europe's leading media and entertainment brand with a vibrant culture.
- Benefits: Enjoy a competitive salary, private healthcare, and exclusive Sky VIP rewards.
- Why this job: Make a real impact in a dynamic team while shaping the future of connectivity.
- Qualifications: Strong analytical skills and strategic thinking; experience in data analysis is a plus.
- Other info: Flexible hybrid working model and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Want to do the best work of your life? Make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The role of the Commercial Manager in the Connectivity Commercial Retention team is to deliver our quarterly retention plans, churn forecasts and toolkit, analysing performance and market trends and developing new ideas to test and learn within quarter. The Commercial Manager will also support the Commercial Retention Lead on the execution of key Sky Connectivity projects, and liaising with the Trading and Voice teams to ensure Go-to-market approach is fit for purpose and gain buy in from operation estates. The Commercial Manager will also have opportunities to contribute to the development of the long-term Connectivity strategy, working closely with the Strategy, Propositions and Finance teams to ensure continuous evolution and alignment with business objectives.
What you'll do
- Operational Management: review, improve and manage all operational churn reduction streams within quarter.
- Offer Effectiveness: constantly reviewing performance of offers and drivers. Working cross functionally to ensure plans and targets are met.
- RTM engagement: Work with all retention RTMs on plans and work with them to hit targets. Understand baselines/overlays/incentive drives. Work with Trading to manage weekly performance and execute any strategic/tactical drivers to improve.
- Lead the quarterly wash up process on commercial performance across Connectivity, providing insight to influence future quarterly plans, along with competitor insight.
- Build and maintain relationships with key stakeholders in the Broadband and Mobile Trading / RTM teams and other product areas across the organization.
- Work closely with the Finance team to understand the unit economics of our Connectivity products, the financial impact of our quarterly plans and how to optimise them.
- Work with the Connectivity Strategy team to help shape initiatives that generate new areas of opportunity for our Connectivity retention performance so that we stay on top and keep pushing the boundaries.
What you'll bring
- An excellent strategic thinker with an inquisitive mind that is comfortable both in the detail and at a high level.
- Highly analytical, commercially minded and proactive individual with good presentation skills and the ability to step back to see the bigger picture and simplify the complex.
- Comfortable working with large data and analysis; able to crystalise detail up to compelling recommendations.
- Great at multi-tasking different workstreams, balancing here and now with long term strategy.
- Exceptional interpersonal, influencing and relationship management skills at all levels.
Team Overview
This role sits in the Commercial team within Connectivity, reporting to the Connectivity Commercial Retention Lead. The team is key to the ongoing commercial success of the Sky Group's Connectivity business (optimising across volume and financial return) and works closely with colleagues in Trading, Routes to Market (RTM), Marketing, and Finance to ensure the ongoing strength of Sky and NOW Connectivity customer base and P&L.
The Rewards
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place.
- A generous pension package.
- Private healthcare.
- Discounted mobile and broadband.
- Access a wide range of exclusive Sky VIP rewards and experiences.
How you'll work
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your Office Base
Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Commercial Manager - Broadband Retention employer: Chartered Institute of Procurement and Supply (CIPS)
Contact Detail:
Chartered Institute of Procurement and Supply (CIPS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager - Broadband Retention
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sky on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sky's recent projects and their impact on the market. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Commercial Manager. Highlight your analytical mindset and strategic thinking – they’re looking for someone who can see the bigger picture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sky team!
We think you need these skills to ace Commercial Manager - Broadband Retention
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Manager role. Highlight your experience in churn reduction and operational management, as these are key aspects of the job. We want to see how your skills align with our needs!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical prowess. Include examples of how you've used data to drive decisions or improve performance in previous roles. We love a good number cruncher!
Be Yourself: At Sky, we value authenticity. Don’t hesitate to let your personality shine through in your application. Share your unique perspective on the industry and how you can contribute to our team. We’re excited to see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our amazing team at Sky!
How to prepare for a job interview at Chartered Institute of Procurement and Supply (CIPS)
✨Know Your Numbers
As a Commercial Manager, you'll be dealing with churn forecasts and performance metrics. Brush up on relevant data and analytics related to broadband retention. Be ready to discuss how you've used data to drive decisions in the past.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset. Prepare examples of how you've developed or contributed to long-term strategies in previous roles. Highlight your ability to simplify complex ideas and present them clearly.
✨Build Relationships
Interpersonal skills are key for this position. Think of instances where you've successfully built relationships with stakeholders. Be prepared to discuss how you would engage with Trading and RTM teams to achieve targets.
✨Be Ready to Multi-task
The job involves juggling various workstreams. Prepare to talk about how you manage multiple projects simultaneously. Share specific examples that demonstrate your ability to balance immediate tasks with long-term goals.
