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- Tasks: Provide exceptional customer service to members and promote membership benefits.
- Company: Join CIM, a top-rated company focused on customer experience and member satisfaction.
- Benefits: Enjoy 25 days annual leave, wellness initiatives, and discounts through Perkbox.
- Other info: Hybrid work model: 2 days in the office, 3 days remote.
- Why this job: Be part of a supportive team culture with opportunities for growth and development.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 30000 £ per year.
Role: Permanent – Hybrid (2 days per week office based and 3 days remote)
Hours: 35 hours per week
Salary: £26,000 per annum + excellent range of benefits
Overview: In this vital role you’ll be providing an exceptional customer experience to current members and prospective new customers. You’ll fully understand and passionately promote membership uptake, upgrades and benefits to customers, members and colleagues.
What you’ll be doing:
- Advising new and existing customers on suitable membership grades and our benefit offering
- Processing applications from initial receipt through to completion ensuring an exceptional customer journey
- Working with our team across all areas of customer experience wherever required
- Actively listening, encouraging and sharing customer feedback
- Assessing and evaluating evidence provided for new applications in accordance with our membership criteria
What we’d like:
- You’ll have great customer service skills across all communication channels – phone, email, webchat, social media etc – always looking to exceed expectation
- You’ll be a top communicator who can liaise well with all you come into contact with
- You’ll love working within a team environment
- You’ll be a creative problem solver, empathetic and fully customer focused
- You’ll be a fast learner, able to gain a great understanding of CIM and how we work within memberships, benefits and customer journeys
What you’ll get:
- 25 days annual leave, plus bank holidays
- Training and development opportunities
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox – our online benefits platform including retailer, entertainment and dining out discounts.
4.6 * Glassdoor Rating - Come and join TEAM CIM!
Membership Advisor (Customer Service Advisor) employer: Chartered Institute of Marketing
Contact Detail:
Chartered Institute of Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor (Customer Service Advisor)
✨Tip Number 1
Familiarise yourself with the membership offerings and benefits that CIM provides. Understanding these details will allow you to confidently discuss them with potential customers, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Engage with CIM's social media platforms. By following their pages, you can stay updated on their latest news and customer interactions, which will help you understand their customer service approach and culture.
✨Tip Number 3
Practice your communication skills across various channels. Since the role requires interaction via phone, email, and social media, being versatile in your communication style will demonstrate your adaptability and readiness for the position.
✨Tip Number 4
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your suitability for a customer-focused role.
We think you need these skills to ace Membership Advisor (Customer Service Advisor)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Membership Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service experience. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are crucial for this role.
Write a Tailored Cover Letter: In your cover letter, express your passion for providing exceptional customer experiences. Mention specific instances where you've exceeded customer expectations and how you can contribute to the team at CIM.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chartered Institute of Marketing
✨Know the Membership Inside Out
Before your interview, make sure you thoroughly understand the membership grades and benefits offered. This will allow you to confidently discuss how you can promote these to potential customers and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you exceeded customer expectations, as this aligns perfectly with what the company is looking for.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be ready to share instances where you've successfully collaborated with others. Emphasise your ability to communicate effectively and support your colleagues in achieving common goals.
✨Be a Creative Problem Solver
Think of examples where you've had to solve problems creatively, especially in customer service scenarios. This will show that you can think on your feet and are dedicated to providing the best experience for customers.