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- Tasks: Welcome guests, manage bookings, and ensure a smooth experience for everyone.
- Company: Join a friendly team in a vibrant hospitality environment.
- Benefits: Enjoy 25 days annual leave, wellness initiatives, and discounts on various services.
- Other info: Great opportunities for training and personal development await you.
- Why this job: Be the face of our business and create memorable experiences for guests.
- Qualifications: Previous reception experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Hours: 40 hours per week – 5 days out of 7 (earlies & lates)
Role: Permanent
We’re looking for a friendly, organised and proactive Receptionist to join our team here in Cookham. You’ll be the first person our guests, delegates, staff and visitors meet—so making a great impression is key. This isn’t just about checking people in and out (though you’ll do plenty of that). It’s about creating a smooth, welcoming experience from start to finish, keeping things running behind the scenes, and making sure every guest leaves happy.
What you’ll be doing:
- Welcoming guests and getting them checked in and out efficiently
- Making sure bookings are accurate, rooms are allocated correctly, and everything is ready for arrival
- Handling guest queries with confidence and a smile
- Answering the main CIM switchboard and directing calls
- Managing B&B and group bookings, making sure everything is logged correctly
- Keeping records up to date and well organised
- Coordinating group bookings and flagging any overbooking issues
- Managing a daily float and handling payments responsibly
- Making sure all charges are applied correctly before check‑out
- Balancing and banking daily takings, and keeping everything secure
- Signing in delegates, contractors, and visitors
- Helping with course paperwork and directions
- Booking taxis, answering questions, and generally being the go-to person
What we’re looking for:
- Confident communicator with a friendly, professional approach
- Comfortable juggling multiple tasks at once
- Basic IT skills (nothing too fancy, but you’ll need to pick things up quickly)
- Previous experience in a hotel or similar reception role
- Familiarity with front-of-house systems (e.g. booking or guest management software)
- You’re just as comfortable working independently as you are in a team
- You’re keen to learn and get stuck into all aspects of CIM and The Business Centre
- You stay calm under pressure and keep things running smoothly
What you’ll get:
- 25 days annual leave, plus bank holidays (pro rata)
- Training and development opportunities
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox – our online benefits platform including retailer, entertainment and dining out discounts
Receptionist in Cookham employer: Chartered Institute of Marketing
Contact Detail:
Chartered Institute of Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Cookham
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and show off that friendly vibe we know you have. Remember, you're not just a candidate; you're the welcoming face they need!
✨Tip Number 2
Be prepared to chat about your past experiences. Think of specific examples where you’ve juggled multiple tasks or handled guest queries like a pro. We want to see how you can keep things running smoothly, just like in the job description!
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role and the company by asking about their team culture or how they handle busy periods. It’s a great way to demonstrate your enthusiasm and proactive attitude.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into all aspects of the role!
We think you need these skills to ace Receptionist in Cookham
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you'll be the face of our team, so let your friendly and professional vibe shine through in your application. Use a warm tone and don’t be afraid to show a bit of your personality – we want to see the real you!
Tailor Your Experience: Make sure to highlight any previous experience in reception or customer service roles. We love seeing how your skills match what we're looking for, so connect the dots between your past jobs and the responsibilities listed in the job description.
Be Organised: Since keeping things running smoothly is key, demonstrate your organisational skills in your application. Whether it’s through your CV layout or how you describe your experiences, show us that you can juggle multiple tasks with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Chartered Institute of Marketing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with front-of-house essentials and think about how you can create a welcoming experience for guests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As the first point of contact for guests, strong communication is key. Practice articulating your thoughts clearly and maintaining a friendly tone. You might even want to prepare a few examples of how you've handled guest queries or difficult situations in the past to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Receptionist. Bring along examples of how you've managed bookings or kept records up to date in previous roles. You could also discuss any systems you've used to stay organised, as this will show that you can handle the administrative side of the job effectively.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like juggling multiple tasks or dealing with an unhappy guest. Think through potential scenarios and how you would respond. This will not only prepare you for the questions but also showcase your problem-solving abilities and calmness under pressure.