At a Glance
- Tasks: Support students by answering queries and providing guidance to enhance their experience.
- Company: CIM, a customer-focused organisation dedicated to student success.
- Benefits: £26,000 salary (pro rata), 25 days leave, wellness initiatives, and discounts.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Role: 1 Year Maternity Cover
Location: Cookham
Salary: £26,000 (pro rata) - 21 hours per week
At CIM, our customers sit at the heart of everything we do. We’re looking for a Student Experience Advisor who’s passionate about helping people, building trusted relationships and making every interaction with CIM a positive one. You’ll be the first point of contact for our students, playing a key role in how they experience CIM. From answering queries to offering clear guidance and support, you’ll help ensure every customer feels confident, informed and valued. We are flexible with the days / hours for this role - core hours are 9am to 5pm - we're looking for a team member who can work 21 hours per week.
What you’ll be doing:
- Communicating with customers in a way that reflects CIM’s brand and tone of voice
- Providing accurate, timely advice while maintaining confidentiality and professionalism
- Managing and resolving customer queries confidently, escalating where appropriate
- Upholding service standards and contributing to a consistently high-quality experience
- Using customer data and insight to understand needs and improve support
- Suggesting improvements to processes, resources and the overall customer journey
- Championing customer needs and helping ensure their voice is heard across CIM
What we’re looking for:
- Experience in a customer service or administrative support role
- Proactive, organised and comfortable working in a fast-paced environment
- Confidence managing customer queries in a professional, friendly way
- Excellent written and verbal communication skills
- Awareness of CIM products and services (or the willingness to learn quickly)
- An understanding of GDPR and other relevant regulations
- Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
- A collaborative mindset and experience working towards shared team goals
What you’ll get:
- 25 days annual leave, plus bank holidays
- Training and development opportunities
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox – our online benefits platform including retailer, entertainment and dining out discounts.
Customer Experience Advisor (Student Support Advisor) in Cookham employer: Chartered Institute of Marketing
At CIM, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. Located in the picturesque area of Cookham, we offer a flexible work environment with a strong focus on employee growth through training and wellness initiatives. Join us as a Customer Experience Advisor and be part of a supportive culture where your contributions directly enhance the student experience, making every interaction meaningful and rewarding.
Contact Details:
Chartered Institute of Marketing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Student Support Advisor) in Cookham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chartered Institute of Marketing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chartered Institute of Marketing and let us see your personality shine through!
We think you need these skills to ace Customer Experience Advisor (Student Support Advisor) in Cookham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chartered Institute of Marketing.
Get Familiar with Our Brand:Before applying, take some time to learn about Chartered Institute of Marketing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chartered Institute of Marketing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chartered Institute of Marketing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chartered Institute of Marketing will surely appreciate.
