At a Glance
- Tasks: Support our members by handling enquiries and promoting membership benefits.
- Company: Join the Chartered Institute of Housing, a leader in housing support.
- Benefits: Gain valuable experience in customer service and relationship building.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real difference in people's lives by enhancing their membership experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24649 - 30127 £ per year.
About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.
About you Are you passionate about building meaningful relationships and delivering exceptional member experiences?
Join CIH as a member support officer and play a pivotal role in shaping the future of our growing membership community.
As a membership support officer, you will be the first point of contact for our members and customers, handling enquiries via telephone and email.
You will play a key role in supporting membership growth, renewals, and retention while ensuring every customer receives a positive and professional experience.
You will
- Act as the first point of contact for membership enquiries by phone and email
- Respond promptly and accurately to customer questions regarding membership
- Promote membership benefits and encourage renewals and retention
- Contact members regarding payments, including late payments
- Offer concessionary rates where appropriate
- Encourage members to pay by direct debit
- Process membership applications and renewals
- Maintain accurate records by updating the CIH database
- Support activities related to the membership renewal schedule We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm.
You will bring experience in customer service and a confident comminutor and be comfortable working in a fast-paced environment How to apply If you would like an informal chat about the position, please contact Debby Grindy at debby. grindy@cih. org For details of how to apply please visit our careers page - Careers & Vacancies | Chartered Institute of Housing (CIH) CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity.
We welcome applicants from all sectors of the community.
If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.
Closing date – Sunday 4 October 2026 Interviews will be held on – Tuesday 13 and Wednesday 14 October 2026 Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Membership support officer - 9 months maternity cover FTC in Coventry employer: Chartered Institute of Housing
The Chartered Institute of Housing (CIH) is an exceptional employer dedicated to inspiring and supporting housing professionals across the North of England. With a strong commitment to inclusivity and employee development, CIH fosters a collaborative work culture where team members can thrive while making a meaningful impact in the housing sector. Employees benefit from opportunities for professional growth, engaging with diverse member groups, and contributing to strategic initiatives that enhance community living.
Contact Details:
Chartered Institute of Housing Recruitment Team
