At a Glance
- Tasks: Provide admin support for membership and professional practice in a dynamic environment.
- Company: Join the leading body for ecologists and environmental managers in the UK and Ireland.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Be part of a friendly team committed to professional standards and environmental protection.
- Why this job: Make a real impact in the environmental sector while developing your skills.
- Qualifications: Experience in admin roles with a passion for customer service and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
The Chartered Institute of Ecology and Environmental Management (CIEEM) is the leading professional membership body for ecologists and environmental managers, supporting members to protect and enhance the natural environment across the UK and Ireland. We have an exciting opportunity for an Operations Administrator to join our team. This varied and rewarding role provides administrative support across two key areas of our work – Membership and Professional Practice.
You will play a vital role in delivering high-quality, member-focused services, supporting membership applications and enquiries, and professional practice activities such as accreditation schemes, training and events. This is a busy and collaborative role, well suited to someone who is organised, adaptable and committed to delivering excellent customer service.
Key responsibilities include:
- Acting as a first point of contact for member enquiries, providing a professional and responsive service
- Processing membership applications, renewals and maintaining accurate records in our CRM system
- Supporting the delivery of professional practice activities, including accreditation schemes and training events
- Assisting with the organisation and administration of conferences, webinars and meetings
- Supporting invoicing and payment processes
- Working collaboratively with colleagues across teams to deliver efficient and effective services
About you:
You will have experience in an administrative role and a strong commitment to delivering high standards of customer service. You will be confident managing a varied workload, with excellent attention to detail and strong communication skills. Experience of working with databases or CRM systems and supporting events or training activities would be advantageous. An interest in working for a membership organisation or supporting the environmental sector would also be beneficial.
As part of our commitment to making CIEEM a great place to work, we offer:
- Flexible working arrangements, including up to 50% home working
- 25 days annual leave plus public holidays
- A generous pension scheme with employer contributions of up to 10%
- Opportunities for professional development
- Access to an employee assistance programme
This is an excellent opportunity to join a friendly and committed team and contribute to work that supports professional standards and the environmental sector. We will review applications on a rolling basis and may invite candidates to interview before the closing date, so early applications are encouraged.
To apply, please send your CV together with a covering letter outlining how you meet the person specification to enquiries@cieem.net before the closing date.
Operations Administrator (CIEEM) employer: Chartered Institute of Ecology and Environmental Management
The Chartered Institute of Ecology and Environmental Management (CIEEM) is an exceptional employer, offering a supportive and collaborative work environment dedicated to enhancing the natural environment across the UK and Ireland. With flexible working arrangements, generous annual leave, and a commitment to professional development, CIEEM fosters employee growth while ensuring a meaningful contribution to the ecological sector. Join a friendly team where your administrative skills will play a vital role in delivering high-quality services to our members and the wider community.
Contact Details:
Chartered Institute of Ecology and Environmental Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator (CIEEM)
✨Tip Number 1
Get to know the CIEEM inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations Administrator role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CIEEM team.
We think you need these skills to ace Operations Administrator (CIEEM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Administrator role. Highlight your administrative experience and any relevant skills that match the job description, like customer service and CRM systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your background aligns with CIEEM's mission and the specific responsibilities of the role. Be genuine and show your enthusiasm for supporting the environmental sector.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, provide examples in your application of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the varied workload.
Apply Early!:We review applications on a rolling basis, so don’t wait until the closing date! Apply through our website as soon as you can to increase your chances of landing an interview.
How to prepare for a job interview at Chartered Institute of Ecology and Environmental Management
✨Know Your Stuff
Before the interview, make sure you understand CIEEM's mission and values. Familiarise yourself with their work in ecology and environmental management. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Organisational Skills
As an Operations Administrator, you'll need to juggle various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities. Highlight your attention to detail and how you ensure high-quality service delivery.
✨Be Ready for Customer Service Scenarios
Expect questions about handling member enquiries and providing excellent customer service. Think of specific situations where you resolved issues or improved processes. This will show that you're not just capable but also committed to supporting members effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
