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- Tasks: Support and deliver engaging alumni events while managing stakeholder relationships.
- Company: Join the Chartered Association of Business Schools, a leader in the UK business education sector.
- Benefits: Enjoy hybrid working, generous leave, and a collaborative environment.
- Other info: Opportunity for professional growth in a dynamic and supportive team.
- Why this job: Make a real impact by shaping a thriving national alumni network.
- Qualifications: 3+ years in admin or operations, strong organisational skills, and CRM experience.
The predicted salary is between 37670 - 45205 £ per year.
Location: London (40 Queen Street, EC4R 1DD) – Hybrid working with a minimum of 2 days per week in the office
Salary: £37,670 – £45,205 per annum (depending on experience)
Contract: Full-time, fixed-term until 31 March 2027
Reports to: Head of Alumni Events & Business Operations
About us
The Chartered Association of Business Schools (Chartered ABS) is the voice of the UK’s business school sector. We work with world-class institutions to deliver impact through research, events, policy, and national programmes. At the heart of our work is the Help to Grow: Management Course — a nationwide leadership programme supporting small business leaders to grow their organisations and leadership capability. Delivered through a network of over 60 business schools, the programme has already supported more than 10,000 leaders across the UK — and continues to grow. A key part of this success is our thriving Alumni Network — a powerful, long-term community designed to support business leaders beyond the classroom.
Purpose of the role
This is an exciting opportunity to play a central role in shaping and supporting a growing national alumni network. As Alumni Team Officer, you will be at the heart of programme delivery — working closely with business schools, partners, and internal teams to ensure the smooth running of alumni activity. From supporting events and managing stakeholder relationships to maintaining high-quality data and ensuring compliance, you will help create a seamless and impactful alumni experience. This role is ideal for someone highly organised, proactive, and confident working across multiple priorities — with a strong interest in systems, processes, and stakeholder engagement.
Key essential responsibilities
- Support and deliver alumni operations:
- Coordinate and support the delivery of alumni events, activities, and communications
- Provide day-to-day administrative support to the Alumni team
- Maintain accurate and up-to-date records of alumni engagement and activity
- Design and improve administrative systems, workflows, and processes
- Support CRM data management and ensure data integrity across systems
- Contribute to continuous improvement initiatives that enhance delivery and reduce risk
- Act as a key point of contact for business schools and external partners
- Build effective working relationships with a wide network of stakeholders
- Support collaboration across internal teams and delivery partners
- Prepare reports, dashboards, and documentation for internal and external stakeholders
- Support project delivery, tracking milestones, risks, and progress
- Assist with governance processes, including meeting coordination and documentation
Person specification
You are a highly organised and proactive professional who enjoys making things run smoothly. You are confident working with systems, managing competing priorities, and building strong relationships with stakeholders.
Essential:
- At least 3 years’ experience in an administrative or operational role, including experience working independently
- Strong organisational and project management skills, with the ability to manage multiple priorities
- Experience working with CRM systems and Microsoft 365 tools
- Excellent communication skills, with confidence engaging senior stakeholders
- Strong attention to detail and a commitment to data accuracy and confidentiality
- Experience supporting reporting, dashboards, or data management
- Ability to identify challenges, propose solutions, and improve processes
Desirable:
- Experience supporting governance processes (e.g. board papers, meetings)
- Financial administration experience (e.g. budgeting, reconciliations)
- Relevant qualifications in business administration, project management, or similar
What we offer
Chartered ABS offers a supportive, collaborative and flexible working environment where your work has real impact. Benefits include:
- Hybrid working with a minimum of two days per week in our central London office
- Flexible working arrangements
- Generous annual leave allowance plus
Alumni Operations & Engagement Officer in London employer: Chartered Association of Business Schools
Contact Detail:
Chartered Association of Business Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alumni Operations & Engagement Officer in London
✨Tip Number 1
Network like a pro! Reach out to alumni from your target organisation on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its alumni programmes. Knowing their mission and values will help you stand out as a candidate who truly cares.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple projects or events. This is key for the Alumni Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Alumni Operations & Engagement Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Alumni Operations & Engagement Officer role. Highlight your relevant experience and skills that align with the job description, especially your organisational and stakeholder management abilities.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you’ve successfully managed projects or improved processes in past roles. We want to see how you can bring that experience to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people and is considered promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chartered Association of Business Schools
✨Know Your Alumni Network
Before the interview, take some time to research the Chartered Association of Business Schools and their alumni network. Understand their mission, recent events, and how they engage with alumni. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Organisational Skills
As an Alumni Operations & Engagement Officer, being organised is key. Prepare examples from your past roles where you successfully managed multiple priorities or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Stakeholders
Highlight your experience in building relationships with stakeholders. Think of specific instances where you collaborated with different teams or external partners. Be ready to discuss how you can foster these relationships within the alumni network to enhance engagement.
✨Demonstrate Data Management Skills
Since the role involves maintaining accurate records and managing CRM systems, be prepared to discuss your experience with data management. Share examples of how you've ensured data integrity and contributed to reporting processes in previous positions.