Alumni Operations & Engagement Officer

The Chartered Association of Business Schools (Chartered ABS) is the voice of the UK’s business school sector. We work with world-class institutions to deliver impact through research, events, policy, and national programmes.

At the heart of our work is the Help to Grow: Management Course — a nationwide leadership programme supporting small business leaders to grow their organisations and leadership capability. Delivered through a network of over 60 business schools, the programme has already supported more than 10,000 leaders across the UK — and continues to grow. A key part of this success is our thriving Alumni Network — a powerful, long-term community designed to support business leaders beyond the classroom.

This is an exciting opportunity to play a central role in shaping and supporting a growing national alumni network. As Alumni Team Officer, you will be at the heart of programme delivery — working closely with business schools, partners, and internal teams to ensure the smooth running of alumni activity. From supporting events and managing stakeholder relationships to maintaining high-quality data and ensuring compliance, you will help create a seamless and impactful alumni experience.

This role is ideal for someone highly organised, proactive, and confident working across multiple priorities — with a strong interest in systems, processes, and stakeholder engagement.

• Support and deliver alumni operations:

• Coordinate and support the delivery of alumni events, activities, and communications
• Provide day-to-day administrative support to the Alumni team
• Maintain accurate and up-to-date records of alumni engagement and activity

• Design and improve administrative systems, workflows, and processes
• Support CRM data management and ensure data integrity across systems
• Contribute to continuous improvement initiatives that enhance delivery and reduce risk

• Act as a key point of contact for business schools and external partners
• Build effective working relationships with a wide network of stakeholders
• Support collaboration across internal teams and delivery partners

• Prepare reports, dashboards, and documentation for internal and external stakeholders
• Support project delivery, tracking milestones, risks, and progress
• Assist with governance processes, including meeting coordination and documentation

You are a highly organised and proactive professional who enjoys making things run smoothly. You are confident working with systems, managing competing priorities, and building strong relationships with stakeholders.

• At least 3 years’ experience in an administrative or operational role, including experience working independently
• Strong organisational and project management skills, with the ability to manage multiple priorities
• Experience working with CRM systems and Microsoft 365 tools
• Excellent communication skills, with confidence engaging senior stakeholders
• Strong attention to detail and a commitment to data accuracy and confidentiality
• Experience supporting reporting, dashboards, or data management
• Ability to identify challenges, propose solutions, and improve processes

• Experience supporting governance processes (e.g. board papers, meetings)
• Financial administration experience (e.g. budgeting, reconciliations)
• Relevant qualifications in business administration, project management, or similar

Chartered ABS offers a supportive, collaborative and flexible working environment where your work has real impact. Benefits include:

• Hybrid working with a minimum of two days per week in our central London office
• Flexible working arrangements
• Generous annual leave allowance plus bank holidays
• Pension scheme
• Opportunities to work with leading UK business schools and national programmes
• A friendly and collegiate team environment

Applicants must have the right to work in the UK as we are unable to sponsor work visas. For a successful application, please send your CV (2 pages max.) and a covering letter (no more than one page) explaining how you meet the person specification by an email via the button below.

Application closing date: 12 April 2026. Applications will be reviewed as they are received and we may close the vacancy early if a suitable candidate is identified.

The Chartered Association of Business Schools is an equal opportunities employer committed to creating an inclusive environment. We welcome applications from people of all backgrounds and abilities. Reasonable adjustments will be made throughout the recruitment process where required.