CHP Field Service Engineer in Peterborough

Location: Peterborough, England, United Kingdom, PE4 5HG

The Role

As a CHP Field Service Engineer, you will be required to deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time. The role encompasses onsite technical assistance to customers during the installation, commissioning and maintenance of Combined Heat and Power (CHP) systems. The individual is expected to have expert knowledge in these areas. You will develop and manage good customer relationships through the provision of professional customer management, provide a full engineering service and support for customers both internal and external, and will be required to develop and manage exceptional relationships through excellence in terms of technical capability and also through personal interaction with customers. As part of the developing portfolio in the Service and Aftermarket business, it is also required to provide service support to non-company products of a similar nature. You will act as an ambassador for the Company and represent the business with professionalism and enthusiasm. The role will require extensive travel within the United Kingdom including overnight stays, often at short notice, so a flexible approach to working patterns is required.

What Needs To Be Done?

• Ensure that you fully understand the customer’s requirements prior to visiting site.
• Create effective relationships within the Service and Aftermarket team and the wider organisation.
• Provide technical support to colleagues and be part of the wider technical support team that supports our customers.
• Provide detailed Site Reports to the required standard that among other things highlight actions which may need to be taken and seek opportunities for improvement.
• Maintain regular communications with the Field Service team.
• Behave at all times in a manner that is in keeping with the responsibility of the position, and the image of the Company.
• Supervise the activities of Company or Customer supplied Technicians, be responsible for their day-to-day safety requirements, site activities and discipline.
• Diligence at all times in protecting the Company commercial and warranty liabilities.
• Develop installation, maintenance and overhaul schedules.
• While on site observe health and safety at work procedures and complete required Risk Assessments.
• When necessary support with customer and internal training activities to help educate customer and HTUK staff in the correct operation and maintenance of equipment.

What Do You Need To Bring?

An ideal candidate would likely have the following profile:

• A solid mechanical background working with gas engines or diesel generators.
• Proven experience of working on Jenbacher, Cummins, MTU, MWM, MAN or CAT engines, complete with the relevant commissioning certification.
• Hands-on mechanical and/or electrical troubleshooting skills.
• Able to produce detailed reports of site activities and recommendations.
• Ability to supervise others during installation, commissioning, maintenance and training activities.
• Ability to work as part of a team or as an individual.
• Good appreciation and understanding of business and commercial issues in relation to the role.
• Health & Safety awareness in the workplace.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.

Benefits include:

• Highly competitive salary + Overtime + on-call allowance + lunch allowance.
• Generous holiday entitlement package totalling 33 days annual leave.
• Howden Pension Plan with a maximum employer contribution of 7%.
• Company electric vehicle scheme through salary sacrifice.
• Enhanced Maternity, Paternity, shared parental and adoption leave pay.
• Free onsite parking.
• Group Income Protection plan.
• Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, employee assistance programme, wealth of information to support health & wellbeing.
• Dedicated Spark Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc.
• Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.

Chart is an equal opportunity employer. The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.