Patient Services Care Coordinator

A front-facing administrative post at Charnwood Community Medical Group, a GP practice team of partners, salaried GPs, nurses and admin staff. The core of the work is greeting patients in person and by phone, directing them to the right service or clinician, booking appointments and keeping accurate records. The post is distinct for its split shifts, as the post-holder must cover both morning and afternoon sessions, and for the practice's use of the SystmOne system. Relevant experience and SystmOne knowledge are desirable rather than required.

What the job involves

• Greet patients in person and by phone, managing enquiries and directing them to the right service or clinician
• Schedule and process requests for appointments, visits and telephone consultations, making best use of resources
• Maintain accurate, up-to-date patient records in line with data protection rules
• Liaise between patients, staff and external stakeholders
• Work with the triaging GP on online patient enquiries, sending the guidance requested
• Enter home visit requests and refer to the duty doctor where necessary
• Explain practice arrangements to new patients and those seeking temporary cover
• Receive, make and divert calls, including from the care coordinator waiting list, and take accurate messages
• Advise patients of charges for private services, take payment and issue receipts
• Provide administrative support to clinical staff, including word processing, data entry, filing, scanning and processing mail
• Order and monitor stationery and supplies, and provide refreshments for staff and visitors
• Open and lock up premises, maintain security, and keep reception, noticeboards and kitchen tidy

Skills & knowledge

• Computer literacy
• Use of initiative

Other

• Dependable
• Flexible working to cover morning (7.30am-1pm) and afternoon (1pm-6.30pm) shifts

Nice to have

• Relevant experience
• Knowledge of the SystmOne IT system
• Motivating and leading by example

What’s offered

• Pension contributions
• Annual leave
• Access to wellbeing resourcesl
• Training and development opportunities
• Flexible working arrangements where possible

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