At a Glance
- Tasks: Be the friendly face of Loughborough Town Hall, ensuring excellent customer service and assisting with technical setups.
- Company: Join Charnwood Borough Council at a vibrant venue hosting over 250 events annually.
- Benefits: Competitive salary, flexible part-time hours, and hands-on experience in a dynamic environment.
- Other info: Must be 18+ due to equipment use; evening and weekend shifts required.
- Why this job: Get involved in exciting performances while developing your skills in a creative setting.
- Qualifications: Experience in technical theatre is preferred, but training will be provided.
The predicted salary is between 20934 - 25185 £ per year.
Working Hours: Part-time minimum 4 hrs per month, variable hours.
Loughborough Town Hall is a multi-purpose receiving house theatre, art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year. Hosting over 250 performances and events per year, including an award-winning annual pantomime, Loughborough Town Hall has a varied programme attracting nationally acclaimed acts and productions across the world of comedy, drama, musical theatre, and beyond. Loughborough Town Hall was also honoured to receive the Best Entertainment Venue as part of the Leicestershire Tourism Awards 2023.
Working as part of the Technical team, you will be the welcoming face of Loughborough Town Hall for our Touring shows and users, ensuring they receive excellent customer service throughout their visit. On any given day, you could be rigging lighting and sound equipment, building scenery or working to maintain the stage and theatre space.
Preference will be given to candidates with previous experience in technical theatre although full training will still be provided. Due to this role requiring the use of power tools and working at heights, all candidates will need to be over the age of 18 years old as of 30th June 2026.
You will need a friendly and approachable manner and excellent communication skills. Working as part of an enthusiastic and industrious team, you will have good problem-solving skills and the ability to multi-task in a busy and bustling environment. The nature of the work will require flexibility across a busy programme of shows and events, involving evening and weekend working.
Town Hall Assistant employer: Charnwood Borough Council
Charnwood Borough Council is an exceptional employer, offering a vibrant work culture at the heart of Loughborough's artistic community. As a Town Hall Assistant, you will be part of a dedicated team that values creativity and collaboration, with opportunities for personal growth through hands-on experience in technical theatre. Enjoy the unique advantage of working in a celebrated venue that hosts a diverse range of performances, all while contributing to a welcoming environment for over 100,000 visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Town Hall Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Charnwood Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Charnwood Borough Council and let us see your personality shine through!
We think you need these skills to ace Town Hall Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Charnwood Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Charnwood Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Charnwood Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Charnwood Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Charnwood Borough Council will surely appreciate.
