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- Tasks: Manage support teams to deliver top-notch repairs and investment services.
- Company: Join Charnwood Borough Council, serving 183,000 residents with pride and dedication.
- Benefits: Enjoy flexible working, generous leave, professional development, and free parking.
- Why this job: Make a real impact in your community while working in a supportive, dynamic environment.
- Qualifications: Degree level education or equivalent experience is preferred.
- Other info: We are a Disability Confident Employer and value employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
Charnwood Borough Council is searching for the latest member of the Landlord Services Team. We are looking for a passionate individual who is customer focused, a team player and wants to help improve our local communities in Charnwood.Our ideal candidate will have excellent organisational skills, be computer literate, work well within a team of like-minded individuals .If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The Role
The Repairs Business Support Manager will manage the Business Support and Resident Liaison Teams to support delivery of a high-quality, customer focussed, repairs and investment service.
The role requires the candidate to track, and monitor all repairs, from identification to completion, working with colleagues to optimise service efficiency, productivity, and quality. Develop, implement, and maintain policies, tailored systems and procedures to support the efficient delivery of repairs in a way which meets the needs of customers, regulatory standards, and legislation. Produce and develop performance management frameworks, analyse data and performance, provide insight, and identify service improvements.
You will preferably hold a degree level education or the ability to demonstrate equivalent experience as set out in the person specification.
The benefits of working with us:
- Agile working for many roles
- Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information, please contact Debbie King Repairs & Voids Service manager email Debbie.king@charnwood.gov.uk
No agencies
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Repairs Business Support Manager employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Business Support Manager
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of Charnwood residents. Understanding the demographics and challenges faced by the community will help you demonstrate your commitment to improving local services during interviews.
✨Tip Number 2
Network with current or former employees of Charnwood Borough Council. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Stay updated on the latest trends in repairs and maintenance services, particularly within local government. Being knowledgeable about current best practices and innovations will allow you to speak confidently about how you can contribute to service improvements.
✨Tip Number 4
Prepare examples of how you've successfully managed teams or projects in the past. Highlighting your leadership skills and ability to optimise service efficiency will be crucial in demonstrating your suitability for the Repairs Business Support Manager position.
We think you need these skills to ace Repairs Business Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Repairs Business Support Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in business support, customer service, or team management. Use specific examples to demonstrate your organisational skills and ability to work in a fast-paced environment.
Showcase Your Skills: Make sure to mention your computer literacy and any relevant software proficiency that would be beneficial for the role. Discuss your analytical skills and how you can contribute to performance management and service improvements.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for improving local communities and your commitment to customer service. Address how you embody the values of Charnwood Borough Council and why you want to be part of their team.
How to prepare for a job interview at Charnwood Borough Council
✨Show Your Customer Focus
As the role is heavily customer-oriented, be prepared to discuss your previous experiences where you successfully addressed customer needs. Highlight specific examples that demonstrate your commitment to improving customer satisfaction.
✨Demonstrate Organisational Skills
The position requires excellent organisational abilities. Be ready to share how you manage multiple tasks and priorities effectively. Consider discussing any tools or methods you use to stay organised in a fast-paced environment.
✨Emphasise Teamwork
Since the role involves working closely with teams, illustrate your ability to collaborate with others. Share stories of successful team projects and how you contributed to achieving common goals, showcasing your team player mentality.
✨Prepare for Data Analysis Questions
Given the need to analyse data and performance, brush up on your analytical skills. Be ready to discuss how you've used data to drive improvements in past roles, and think about how you would approach performance management in this position.
