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- Tasks: Lead the Responsive repairs team to ensure high-quality service and customer satisfaction.
- Company: Join Charnwood Borough Council, serving 183,000 people with diverse services and a strong community focus.
- Benefits: Enjoy agile working, generous leave, professional development, and access to the Local Government Pension Scheme.
- Why this job: Make a real difference in local communities while working in a supportive and engaging environment.
- Qualifications: Experience in responsive repairs management and a clean driving licence are essential.
- Other info: We are a Disability Confident Employer and value employee well-being through various internal groups.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Charnwood Borough Council in Leicestershire is searching for the latest member of the Landlord Services Team. We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood. Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The Role
The Principal Officer Repairs will play a lead role in the successful management of the Responsive repairs team. With the ability to successfully work in partnership, you will ensure that our customers’ objectives around high quality, communication, and customer care are met. You will ensure that repairs are delivered in line with agreed budgets, and that key performance indicators are met.
Qualifications
The role requires the candidate to demonstrate substantial experience and knowledge of the current legislation of responsive repairs and preferably hold a degree level education or the ability to demonstrate equivalent experience as set out in the person specification and hold a clean driving licence and have access to a vehicle to undertake duties on site. You will also have experience of managing and supervising a team of Repairs Team Leaders and a Mould and Disrepair Co-ordinator.
Benefits
- Agile working for many roles
- Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information, please contact Debbie King, Repairs & Voids Service Manager, email Debbie.king@charnwood.gov.uk
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Principle Officer - Repairs employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principle Officer - Repairs
✨Tip Number 1
Familiarise yourself with the current legislation surrounding responsive repairs. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the housing and repairs sector. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams, especially in a fast-paced environment. Be prepared to share specific examples of how you've successfully led a team to meet performance targets.
✨Tip Number 4
Research Charnwood Borough Council's values and recent initiatives. Tailoring your conversation to align with their focus on customer service and community improvement will show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Principle Officer - Repairs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Principal Officer - Repairs position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your substantial experience in managing responsive repairs and any relevant legislation knowledge. Provide specific examples of how you've successfully led teams and met performance indicators in previous roles.
Showcase Your Customer Focus: Since the role requires a customer-focused approach, include examples in your application that demonstrate your commitment to customer care and how you've positively impacted customers in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Charnwood Borough Council
✨Show Your Customer Focus
As the role is centred around customer care, be prepared to discuss specific examples of how you've successfully met customer needs in previous positions. Highlight your passion for improving community services and how you can bring that to Charnwood Borough Council.
✨Demonstrate Team Leadership Skills
Since you'll be managing a team, it's crucial to showcase your leadership experience. Prepare to talk about how you've supervised teams in the past, resolved conflicts, and motivated team members to achieve their goals.
✨Know Your Legislation
Familiarise yourself with current legislation regarding responsive repairs. Be ready to discuss how this knowledge has influenced your decision-making in previous roles, ensuring compliance and high-quality service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage budgets or meet key performance indicators, and be ready to explain your approach and the outcomes.
