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- Tasks: Lead the Responsive repairs team and ensure high-quality customer service.
- Company: Charnwood Borough Council, dedicated to improving local communities.
- Benefits: Generous annual leave, agile working, professional development, and free parking.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in responsive repairs management and strong organisational skills.
- Other info: Join a supportive team with a focus on employee well-being and engagement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Charnwood Borough Council in Leicestershire is searching for the latest member of the Landlord Services Team. We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood. Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The Role
The Principal Officer Repairs will play a lead role in the successful management of the Responsive repairs team. With the ability to successfully work in partnership, you will ensure that our customers’ objectives around high quality, communication, and customer care are met. You will ensure that repairs are delivered in line with agreed budgets, and that key performance indicators are met.
The role requires the candidate to demonstrate substantial experience and knowledge of the current legislation of responsive repairs and preferably hold a degree level education or the ability to demonstrate equivalent experience as set out in the person specification and hold a clean driving licence and have access to a vehicle to undertake duties on site.
You will also have experience of managing and supervising a team of Repairs Team Leaders and a Mould and Disrepair Co-ordinator.
Responsibilities
- Lead and manage the Responsive repairs team in partnership with stakeholders.
- Ensure customer objectives around quality, communication and customer care are met.
- Deliver repairs in line with agreed budgets and ensure that key performance indicators are achieved.
- Demonstrate knowledge of current legislation relating to responsive repairs and apply appropriate processes.
- Supervise and develop a team including Repairs Team Leaders and a Mould and Disrepair Co-ordinator.
Benefits
- Agile working for many roles
- Generous annual leave of 35.5 to 40.5 days (depending on grade and length of service) inclusive of bank holidays
- Most services closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information, please contact Debbie King, Repairs & Voids Service Manager. Email: Debbie.king@charnwood.gov.uk
No agencies please.
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Principal Officer - Repairs employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Officer - Repairs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Charnwood Borough Council tick and be ready to discuss how your skills align with their mission. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer care. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Principal Officer - Repairs
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving local communities shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in Charnwood.
Highlight Relevant Experience: Make sure to showcase your experience in managing teams and your knowledge of responsive repairs legislation. We’re looking for someone who can hit the ground running, so don’t hold back on sharing your achievements!
Tailor Your Application: Take the time to tailor your application to the role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you brush up on the current legislation surrounding responsive repairs. Being able to discuss relevant laws and how they apply to the role will show that you're not just a good fit, but that you’re genuinely passionate about the work.
✨Showcase Your Team Spirit
Since this role involves managing a team, be prepared to share examples of how you've successfully led or collaborated with others in the past. Highlight your experience with team dynamics and how you’ve fostered a positive working environment.
✨Customer Care is Key
Charnwood Borough Council values customer focus, so think of specific instances where you’ve gone above and beyond for customers. Be ready to explain how you ensure high-quality service and effective communication in your previous roles.
✨Budget Savvy
As the Principal Officer Repairs, you'll need to manage budgets effectively. Prepare to discuss your experience with budget management and how you've met key performance indicators in past positions. This will demonstrate your ability to deliver results while keeping costs in check.