Charnwood Borough Council is seeking a proactive, customer-focused individual to join our Customer Experience team as a Complaints Investigation Support Officer. This part-time role (20 hours per week) supports complaint investigation officers with administrative and customer-facing tasks.
You'll log complaints, process emails and files, maintain records, and ensure responses meet policy requirements, enabling a smooth, efficient corporate complaints process.
#J-18808-LjbffrPart-Time Complaints Investigation & CX Support Officer in Loughborough employer: Charnwood Borough Council
Charnwood Borough Council is an excellent employer, offering a dynamic work environment where you can make a tangible impact on community development and infrastructure. With generous annual leave, professional growth opportunities, and flexible working arrangements, we prioritise employee well-being and career advancement, making it a rewarding place to work in the heart of Charnwood.
