Lifeline Assistant in Loughborough

We are seeking a Lifeline Assistant to join our team and provide support to the Lifeline service. Lifeline is a support service for elderly and vulnerable tenants and residents of Charnwood Borough Council. You will provide a high-quality alarm service to our Lifeline customers while assisting the Lifeline Officer with the installation and maintenance of Lifeline equipment in customers’ properties. You will also complete general administration duties relating to the role and assist the Lifeline Officer in promoting the service by attending events.

You will be required to provide shift cover for our team of Lifeline Controllers, who provide a 24-hour, shift-based service to tenants of sheltered and dispersed housing for elderly residents, as well as private Lifeline customers. This includes responding to customers who activate their emergency alarm and arranging the appropriate emergency service or next of kin. This is a 24-hour-a-day, 7-day-a-week service, operating 365 days a year. You will work 30 hours per week. Some of these hours will be during office hours, assisting the Lifeline Officer, and some will involve providing cover in the Lifeline control room. You will be required to cover colleagues’ sickness and holidays, for which you will be paid overtime.

Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection. As this job is designated as a ‘regulated activity’ (i.e., it involves certain activities in relation to children and/or vulnerable adults), a Basic DBS check is essential. Full training will be provided for the successful candidate.

The Person

• Excellent communication skills
• The ability to deal calmly and confidently with a variety of situations, while always remaining polite and courteous and promoting trust in our service.
• The ability to work on your own initiative, work well in a small team and take a flexible approach to work.

We are a Disability Confident Employer and strive to promote a disability confident culture. We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world-class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond.