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- Tasks: Manage former tenancy accounts and support customers in resolving debts.
- Company: Charnwood Borough Council, a supportive and inclusive workplace.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Other info: Join a team that values well-being and offers excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in credit control or income management and strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Charnwood Borough Council is looking for an enthusiastic and motivated Former Tenants Arrears Officer to join our Housing Income Team. We are seeking an experienced professional with a background in credit control, income management or arrears recovery, who is confident negotiating with customers and decision making. You will be highly organised, able to prioritise a busy and varied caseload, and motivated by achieving results.
In this role, you will manage a workload of former tenancy, garage and shop accounts, using your knowledge of income recovery, debt and money management to maximise collection while working supportively with customers to resolve their debts. The role requires a methodical and organised approach, the ability to manage competing priorities, and the confidence to work collaboratively with colleagues, partner teams and external organisations.
If you are performance driven, well organised and ready to rise to the challenge, we would love to hear from you.
Charnwood Borough Council, being a great place to work offers many benefits of working with us such as:
- Agile working for many roles which help employees to achieve a work/life balance with a mix of office and homeworking
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on grade and length of service) inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Former Tenants Arrears Officer in Loughborough employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Former Tenants Arrears Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and income management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed competing priorities in past roles. This will demonstrate your ability to handle a busy caseload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Former Tenants Arrears Officer in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Former Tenants Arrears Officer role. Highlight your experience in credit control and income management, and don’t forget to showcase your negotiation skills. We want to see how you can bring your unique background to our Housing Income Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be sure to mention your ability to manage a busy caseload and your commitment to achieving results.
Showcase Your Organisational Skills: Since the role requires a methodical approach, make sure to highlight your organisational skills in both your CV and cover letter. Share examples of how you've successfully managed competing priorities in the past – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of credit control, income management, and arrears recovery. Familiarise yourself with common practices and challenges in these areas, as well as any relevant legislation. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Organisational Skills
Since the role requires managing a busy caseload, be prepared to discuss how you prioritise tasks and stay organised. Bring examples of how you've successfully managed competing priorities in the past, and consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Negotiation Skills
As you'll be negotiating with customers, think of specific instances where you've successfully resolved conflicts or reached agreements. Highlight your ability to communicate effectively and empathetically, as this will show that you can work supportively with customers while still achieving results.
✨Be Ready to Collaborate
The role involves working with colleagues and external organisations, so be prepared to discuss your experience in teamwork. Share examples of how you've collaborated with others to achieve common goals, and express your enthusiasm for working in a team-oriented environment.