At a Glance
- Tasks: Support customer experience through admin tasks and ensure smooth service delivery.
- Company: Charnwood Borough Council, a dynamic organisation focused on community and environment.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a positive impact in local communities while developing your skills.
- Qualifications: Organised, adaptable, and customer-focused individuals are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
We are a customer-focused, ambitious, and dynamic organisation, which is committed to supporting communities, looking after the environment, and creating a thriving economy. We are looking for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.
Charnwood Borough Council is looking for a proactive and customer focused individual to join our Customer Experience service as a Customer Experience Support Officer.
The Role
You’ll help ensure a smooth and efficient service by supporting a range of administrative and customer facing tasks. The post involves undertaking a range of administrative and customer focused duties across the Customer Experience service to help deliver an excellent experience for residents. You’ll assist with processing work related to revenues and benefits, maintain accurate customer records, and respond to enquiries from both customers and colleagues. The role also includes supporting the development of training materials and contributing to continuous improvement across the service. A key part of the job is ensuring that all customer records are accurate, and data is stored correctly within the document management and customer relationship systems.
If you’re organised, adaptable, and keen to make a positive impact within a supportive team, we’d be delighted to receive your application.
The benefits of working with us
- Agile working for many roles
- Generous annual leave of between 23 & 28 days inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For an informal discussion please contact Anand Passi (Customer Experience Manager) anand.passi@charnwood.gov.uk
No Agencies please.
Customer Experience Support Officer in Loughborough employer: Charnwood Borough Council
Charnwood Borough Council is an exceptional employer that prioritises community support and environmental stewardship while fostering a dynamic work culture. Employees enjoy generous annual leave, agile working options, and opportunities for professional development, all within a supportive team environment dedicated to making a positive impact in Charnwood, Leicestershire. With a commitment to employee well-being and recognition as a Disability Confident Employer, we offer a fulfilling workplace where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support Officer in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charnwood Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charnwood Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Support Officer in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charnwood Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Charnwood Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charnwood Borough Council!
How to prepare for a job interview at Charnwood Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
