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- Tasks: Support customer experience through admin tasks and ensure smooth service delivery.
- Company: Charnwood Borough Council, a dynamic organisation focused on community and environment.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Why this job: Make a positive impact in local communities while developing your skills.
- Qualifications: Organised, adaptable, and customer-focused individuals are encouraged to apply.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are a customer-focused, ambitious, and dynamic organisation, which is committed to supporting communities, looking after the environment, and creating a thriving economy. We are looking for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.
Charnwood Borough Council is looking for a proactive and customer focused individual to join our Customer Experience service as a Customer Experience Support Officer.
The Role
You’ll help ensure a smooth and efficient service by supporting a range of administrative and customer facing tasks. The post involves undertaking a range of administrative and customer focused duties across the Customer Experience service to help deliver an excellent experience for residents. You’ll assist with processing work related to revenues and benefits, maintain accurate customer records, and respond to enquiries from both customers and colleagues. The role also includes supporting the development of training materials and contributing to continuous improvement across the service. A key part of the job is ensuring that all customer records are accurate, and data is stored correctly within the document management and customer relationship systems.
If you’re organised, adaptable, and keen to make a positive impact within a supportive team, we’d be delighted to receive your application.
The benefits of working with us
- Agile working for many roles
- Generous annual leave of between 23 & 28 days inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For an informal discussion please contact Anand Passi (Customer Experience Manager) anand.passi@charnwood.gov.uk
No Agencies please.
Customer Experience Support Officer in Loughborough employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support Officer in Loughborough
✨Tip Number 1
Get to know the company! Research Charnwood Borough Council and its values. Understanding their commitment to community and customer focus will help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories to show how you align with their mission.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Charnwood Borough Council.
We think you need these skills to ace Customer Experience Support Officer in Loughborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making a difference in the community and are excited about the role.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for someone who’s organised and adaptable, so showcase any past roles where you’ve demonstrated these qualities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Charnwood Borough Council
✨Know the Organisation
Before your interview, take some time to research Charnwood Borough Council. Understand their values, services, and community initiatives. This will not only help you answer questions more effectively but also show your genuine interest in making a positive impact within the community.
✨Showcase Your Customer Focus
As a Customer Experience Support Officer, demonstrating your customer service skills is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled enquiries and resolved issues, as this will resonate well with the interviewers.
✨Be Organised and Adaptable
The role requires strong organisational skills and adaptability. During the interview, share instances where you successfully managed multiple tasks or adapted to changing situations. This will illustrate your ability to thrive in a dynamic environment like Charnwood Borough Council.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, training opportunities, or how the council measures success in customer experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.