At a Glance
- Tasks: Support elderly and vulnerable residents by responding to emergency alerts and coordinating assistance.
- Company: Charnwood Borough Council, dedicated to community support and well-being.
- Benefits: Generous leave, pension scheme, free parking, and overtime pay.
- Other info: Flexible part-time shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Calm communicator with initiative and understanding of data protection.
The predicted salary is between 28153 - 30023 £ per year.
Salary: £28,153 to £30,023 pro rata for part time
Contractual hours: 24
Basis: Part time
Date posted: 14/09/2026
Job reference: 2013
Job overview:
Part-time position, with an average of 24 hours per week (rota). We are seeking a Control Operator to work in our busy Lifeline office. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council. Controllers are alerted to customers’ needs by the activation of a pendant or pullcord which sends an alert to the Lifeline monitoring center. The controller is required to ask questions to assess the nature of the emergency and decide on the action to be taken. Action could involve calling the appropriate emergency services, talking to the appropriate medical professionals, or contacting family or carers. Full training will be provided for the successful candidate. This service is provided 24 hours a day, 7 days a week, 365 days a year. You will work an average of 24 hours per week, the role is shift work and includes a night, an evening, afternoon, and a morning shift. This includes weekends and bank holidays as per the rota. Some shifts will require lone working. Out of hours you will be responding to calls for emergency repair requests from tenants living in the borough.
What We're Looking For:
- The successful candidate must be able to deal calmly and confidently with a variety of situations and always remain polite and courteous.
- You must have the ability to work using your own initiative.
- You must be a confident, clear communicator and able to respond in a manner which ensures trust in the service we are providing.
- Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection.
- You will be required to cover for colleagues’ sickness and holidays for which you will be paid overtime.
What We Offer:
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service, pro-rata for part-time)
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council:
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood:
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world-class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation. Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide-ranging portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal. There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
Lifeline Control Operator (Part-time) H114 employer: Charnwood Borough Council
Charnwood Borough Council is an excellent employer, offering a supportive work culture that prioritises community well-being and employee development. Located in the picturesque Burton on the Wolds, employees benefit from a fulfilling role that directly impacts residents' lives, alongside opportunities for professional growth and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Control Operator (Part-time) H114
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Charnwood Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Charnwood Borough Council and let us see your personality shine through!
We think you need these skills to ace Lifeline Control Operator (Part-time) H114
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Charnwood Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Charnwood Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Charnwood Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Charnwood Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Charnwood Borough Council will surely appreciate.
