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- Tasks: Support local communities by preventing homelessness and providing housing solutions.
- Company: Charnwood Borough Council, dedicated to improving lives in Leicestershire.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Other info: Join a supportive team with excellent growth opportunities and a focus on well-being.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication, problem-solving, and empathy skills required.
The predicted salary is between 30000 - 40000 £ per year.
Term: Fixed term to cover maternity, to end 31st March 2027. Charnwood Borough Council in Leicestershire is searching for a passionate, customer-focused, team-oriented individual to support local communities in Charnwood. We are recruiting for a full-time, permanent Housing Options Officer. A Housing Options Officer relieves and prevents homelessness. They assess individuals facing housing challenges and make statutory decisions to secure housing that meets statutory guidelines. This is an exciting opportunity to join a service working towards reducing rough sleeping, ending cycles of homelessness in Charnwood and supporting people to access suitable accommodation.
Responsibilities
- The role involves conducting thorough assessments of clients' circumstances, understanding their needs, and offering appropriate advice and options.
- You will provide information on available housing services, private rentals, welfare and potential financial support schemes.
- Additionally, you’ll collaborate with other internal and external teams to ensure a comprehensive approach to housing support, aiming to improve the quality of life and stability for those seeking assistance.
- Your communication, problem-solving, and empathy skills will be essential in guiding individuals through the housing process and helping them secure suitable and sustainable living arrangements.
Benefits
- Agile working for many roles
- Generous annual leave of 35½ to 40½ days NJC or 39½ to 44½ days JNC (depending on length of service), inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
- We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
- We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Housing Options Officer employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Housing Options Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing support and homelessness. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share real-life examples of how you’ve helped others in challenging situations. We want to see your passion for making a difference in the community!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Housing Options Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Options Officer role. Highlight your experience in customer service and any relevant skills that align with the responsibilities mentioned in the job description.
Showcase Your Empathy: Since this role involves supporting individuals facing housing challenges, it’s crucial to demonstrate your empathy and problem-solving skills. Share examples from your past experiences where you’ve helped others navigate difficult situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our mission of reducing homelessness.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to process it efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you understand the role of a Housing Options Officer inside out. Familiarise yourself with the key responsibilities, such as assessing clients' circumstances and providing suitable housing options. This will help you answer questions confidently and show your passion for supporting local communities.
✨Showcase Your Empathy
Since this role involves helping individuals facing housing challenges, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've successfully supported someone in need, highlighting your problem-solving skills and ability to connect with people.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, collaboration with other services, and the council's approach to reducing homelessness. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to housing support and customer service. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day.