Housing Options Officer

Term: Fixed term to cover maternity, to end 31st March 2027

Charnwood Borough Council in Leicestershire is searching for a passionate, customer-focused, team‑oriented individual to support local communities in Charnwood.

We are recruiting for a full‑time, permanent Housing Options Officer.

A Housing Options Officer relieves and prevents homelessness. They assess individuals facing housing challenges and make statutory decisions to secure housing that meets statutory guidelines.

This is an exciting opportunity to join a service working towards reducing rough sleeping, ending cycles of homelessness in Charnwood and supporting people to access suitable accommodation.

Responsibilities

The role involves conducting thorough assessments of clients’ circumstances, understanding their needs, and offering appropriate advice and options. You will provide information on available housing services, private rentals, welfare and potential financial support schemes.

Additionally, you’ll collaborate with other internal and external teams to ensure a comprehensive approach to housing support, aiming to improve the quality of life and stability for those seeking assistance. Your communication, problem‑solving, and empathy skills will be essential in guiding individuals through the housing process and helping them secure suitable and sustainable living arrangements.

Benefits

• Agile working for many roles
• Generous annual leave of 35½ to 40½ days NJC or 39½ to 44½ days JNC (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.

We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.