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- Tasks: Help allocate housing and assist applicants with viewings and sign-ups.
- Company: Join Charnwood Council, serving 183,000 residents with diverse services.
- Benefits: Enjoy flexible working, generous leave, professional development, and free parking.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and customer service experience preferred.
- Other info: Temporary role until March 2026; great for gaining experience in local government.
The predicted salary is between 28800 - 43200 £ per year.
Temporary position until 31/03/2026
We have 2 available positions for passionate individuals eager to make a difference in local communities in Charnwood, Leicestershire.
The Council is recruiting for 2 Housing Allocations Assistants.
In this role, you will assist with allocating and letting available properties to housing register applicants. You will provide advice and assistance to applicants, arrange and conduct property viewings and tenancy sign-ups, and maintain accurate records both on paper and in the system.
We seek positive individuals with strong communication and teamwork skills, and previous experience in customer service and administration, preferably in housing allocations, property lettings, or related services.
For more information about the role, please contact Marie Keasley, Housing Allocations Team Leader, at marie.keasley@charnwood.gov.uk.
Benefits of working with us:
- Agile working arrangements for many roles
- Generous annual leave of 35.5 to 40.5 days (depending on length of service), inclusive of bank holidays
- Most services close over Christmas
- Opportunities for professional development
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award.
We prioritize employee well-being and engagement through groups such as the Staff Forum, Health and Wellbeing Group, and the Equality Working Group.
Learn more about this role and our organization at www.charnwood.gov.uk/jobs.
About the Council
Charnwood is one of the largest shire district councils by population, serving around 183,000 residents.
Our services range from waste collection to operating a theatre and historic markets. Our values are Pride in Charnwood, Customer Focused, and Working Together.
About Charnwood
Charnwood is a great place to live, work, visit, and invest. It features breathtaking landscapes, with Loughborough at its heart, home to a world-class university, historic markets, and the UK\’s only major bell foundry. The community is diverse, enriched by students and cultures from around the world.
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Housing Allocations Assistant employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Allocations Assistant
✨Tip Number 1
Familiarise yourself with the local housing market in Charnwood. Understanding the types of properties available and the needs of the community will help you stand out during interviews, as you'll be able to demonstrate your knowledge and commitment to making a difference.
✨Tip Number 2
Network with professionals in the housing sector. Attend local community events or workshops related to housing and property management. This can provide you with valuable insights and connections that may lead to recommendations or referrals for the role.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully assisted clients or resolved issues, as this will showcase your ability to handle the responsibilities of a Housing Allocations Assistant effectively.
✨Tip Number 4
Research the values and mission of Charnwood Council. Being able to articulate how your personal values align with theirs during an interview can make a strong impression and show that you're genuinely interested in contributing to the community.
We think you need these skills to ace Housing Allocations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Allocations Assistant position. Tailor your application to highlight relevant experience in customer service, administration, or housing allocations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills and experiences related to the role. Emphasise your communication and teamwork abilities, as well as any previous roles in property lettings or similar fields.
Write a Compelling Cover Letter: In your cover letter, express your passion for making a difference in local communities. Mention specific examples of how your background aligns with the job requirements and why you want to work for Charnwood Council.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Charnwood Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Allocations Assistant. Be prepared to discuss how your skills and experiences align with the tasks, such as property viewings and maintaining records.
✨Showcase Your Communication Skills
Since strong communication is key in this role, think of examples from your past experiences where you effectively communicated with customers or team members. Be ready to demonstrate your ability to provide clear advice and assistance to applicants.
✨Highlight Relevant Experience
If you have previous experience in customer service, administration, or housing allocations, make sure to highlight this during the interview. Share specific examples of how you've successfully handled similar tasks or challenges in the past.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the team dynamics, opportunities for professional development, or how the council measures success in this position.
