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- Tasks: Manage former tenancy accounts and support customers in resolving debts.
- Company: Charnwood Borough Council, a supportive and dynamic workplace.
- Benefits: Agile working, generous annual leave, and a great work/life balance.
- Other info: Join a motivated team with opportunities for personal growth.
- Why this job: Make a real difference by helping customers manage their finances.
- Qualifications: Experience in credit control or income management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Charnwood Borough Council is looking for an enthusiastic and motivated Former Tenants Arrears Officer to join our Housing Income Team. We are seeking an experienced professional with a background in credit control, income management or arrears recovery, who is confident negotiating with customers and decision making.
You will be highly organised, able to prioritise a busy and varied caseload, and motivated by achieving results. In this role, you will manage a workload of former tenancy, garage and shop accounts, using your knowledge of income recovery, debt and money management to maximise collection while working supportively with customers to resolve their debts.
The role requires a methodical and organised approach, the ability to manage competing priorities, and the confidence to work collaboratively with colleagues, partner teams and external organisations. If you are performance driven, well organised and ready to rise to the challenge, we would love to hear from you.
Charnwood Borough Council, being a great place to work offers many benefits of working with us such as:
- Agile working for many roles which help employees to achieve a work/life balance with a mix of office and homeworking
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on grade and length of service)
Former Tenants Arrears Officer employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Former Tenants Arrears Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and income management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed competing priorities in past roles. This will demonstrate your ability to handle a busy caseload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Former Tenants Arrears Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and income management. We want to see how your skills match the role of Former Tenants Arrears Officer, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in arrears recovery makes you the perfect fit for our Housing Income Team.
Showcase Your Organisational Skills: Since the role involves managing a busy caseload, make sure to mention any tools or methods you use to stay organised. We love candidates who can juggle priorities effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of credit control, income management, and arrears recovery. Familiarise yourself with common practices and challenges in these areas so you can confidently discuss your experience and how it relates to the role.
✨Show Off Your Organisational Skills
Since the job requires managing a busy caseload, be prepared to share examples of how you've successfully prioritised tasks in the past. Think of specific situations where your organisational skills made a difference in achieving results.
✨Practice Negotiation Scenarios
Negotiating with customers is key in this role. Prepare for the interview by practising negotiation scenarios. Think about how you would handle difficult conversations and aim to demonstrate your ability to resolve issues while maintaining a supportive approach.
✨Collaborate and Communicate
Highlight your experience working collaboratively with colleagues and external organisations. Be ready to discuss how you’ve effectively communicated in team settings and how that has contributed to successful outcomes in your previous roles.