At a Glance
- Tasks: Deliver excellent customer service and support local communities in Charnwood.
- Company: Join the passionate team at Charnwood Borough Council.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Other info: Be part of a supportive environment with great career growth opportunities.
- Why this job: Make a real difference while gaining valuable experience in customer service.
- Qualifications: Experience in customer service and good IT skills required.
The predicted salary is between 27254 - 29064 £ per year.
Charnwood Borough Council in Leicestershire is searching for the latest members of #TeamCBC!
The Role
We are looking for passionate individuals who are customer focused, team players and want to help improve our local communities in Charnwood. We have both permanent and fixed term contract roles available. The Council is recruiting Customer Service Advisors, working the following rota:
- Monday 9am – 4pm (30 minutes lunch)
- Tuesday 9am – 4pm (30 minutes lunch)
- Wednesday 9am – 4pm (30 minutes lunch)
- Thursday 9am – 4pm (30 minutes lunch)
- Friday 9am – 4pm (30 minutes lunch)
The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
Providing a high quality and comprehensive information service by:
- signposting customers to information about our services,
- educating and supporting residents to develop digital skills,
- advising and informing managers of issues affecting their service,
- ensuring a consistently high level of experience for all customers, fairly and without discrimination.
The Person
We are looking for individuals with proven experience of working in a customer service environment, who have good IT skills, and the ability to analyse, interpret and explain information accurately using multiple systems. Experience of working with vulnerable people or complex situations would be advantageous.
The benefits of working with us:
- Agile working for many roles
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays. Most services are closed over Christmas.
- Opportunities for professional development linked to many roles.
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information please email: yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk
Customer Service Advisor M439 employer: Charnwood Borough Council
Charnwood Borough Council is an excellent employer, offering a dynamic work environment where you can make a tangible impact on community development and infrastructure. With generous annual leave, professional growth opportunities, and flexible working arrangements, we prioritise employee well-being and career advancement, making it a rewarding place to work in the heart of Charnwood.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor M439
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Charnwood Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Charnwood Borough Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor M439
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Charnwood Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Charnwood Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Charnwood Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Charnwood Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Charnwood Borough Council will surely appreciate.
