At a Glance
- Tasks: Respond to emergency alerts and provide support to vulnerable residents.
- Company: Charnwood Borough Council, dedicated to community support and well-being.
- Benefits: Competitive salary, generous leave, professional development, and pension scheme.
- Other info: Flexible part-time shifts with opportunities for overtime and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle sensitive information.
The predicted salary is between 27254 - 29064 £ per year.
Salary £27,254 - £29,064 pro rata for part time. Contractual hours 24. Basis: Part time. Date posted: 17/06/2026. Job reference: 1981.
We are seeking a Control Operator to work in our busy Lifeline office. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council. Controllers are alerted to customers’ needs by the activation of a pendant or pull cord which sends an alert to the Lifeline monitoring centre. The controller is required to ask questions to assess the nature of the emergency and decide on the action to be taken. Action could involve calling the appropriate emergency services, talking to the appropriate medical professionals, or contacting family or carers.
Full training will be provided for the successful candidate. This service is provided 24 hours a day, 7 days a week, 365 days a year. You will work an average of 24 hours per week; the role is shift work and includes a night, an evening, afternoon, and a morning shift. This includes weekends and bank holidays as per the rota. Some shifts will require lone working. Out of hours you will be responding to calls for emergency repair requests from tenants living in the borough.
The successful candidate must be able to deal calmly and confidently with a variety of situations and always remain polite and courteous. You must have the ability to work using your own initiative. You must be a confident, clear communicator and able to respond in a manner which ensures trust in the service we are providing. Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection.
You will be required to cover for colleagues’ sickness and holidays for which you will be paid overtime.
Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays. Opportunities for professional development linked to many roles. Access to the Local Government Pension Scheme. Free parking.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs. No agencies please.
Control Operator part-time H114 employer: Charnwood Borough Council
Charnwood Borough Council is an exceptional employer, offering a supportive work environment for those in the Control Operator role. With generous annual leave, opportunities for professional development, and a commitment to employee well-being through various internal groups, we ensure our staff feel valued and engaged. Located in a community-focused area, you will play a vital role in providing essential support to the elderly and vulnerable residents, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Control Operator part-time H114
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at Charnwood Borough Council.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at Charnwood Borough Council.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Control Operator part-time H114
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining Charnwood Borough Council and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at Charnwood Borough Council.
How to prepare for a job interview at Charnwood Borough Council
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at Charnwood Borough Council.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by Charnwood Borough Council—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at Charnwood Borough Council and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
