Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service. Lead the Business Support Team to support delivery of a high-quality repairs and voids service. Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion. Manage disrepair claims and customer complaints. Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs. Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction. Produce and analyse management and performance information, and customer insight to identify and deliver improvements. Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs. Provide cover in the absence of the Principal Officer - Voids.
Core Requirements
- Champions the Vision and Values of Charnwood Borough Council and works with members and staff from across the organisation in the best interests of the residents of the borough and the Council.
- Responsible for managing the operational performance of the service area of responsibility in line with agreed corporate business and service plan objectives, key performance indicators, and service standards, including planning, budgetary processes, and risk management.
- Leads, manages, and develops colleagues and team/s effectively within the service area of responsibility to support the provision of excellent services.
- Provides support to and deputises for the Repairs and Investment Manager on specific matters as required.
- Manages the revenue and capital budgets within the service area of responsibility.
- Maintains effective and productive working relationships with colleagues and external partners.
- Is committed to delivering appropriate services to all service users, inclusively and without discrimination.
- Develops, implements, and reviews relevant risk assessments in the service area of responsibility.
- Ensures that as far as reasonably practicable the Council's safeguarding policies and processes are embedded and adhered to in the service area of responsibility.
- Embeds good data protection practice in the service area of responsibility.
- Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.
Special Factors & Conduct
This job profile sets out the principal duties associated with this post at the time it was drawn up but is not intended to constitute an exhaustive list. The postholder will be required to undertake duties and responsibilities as required that are commensurate with this role, and which may vary from time to time. A driving licence and access to a vehicle to travel throughout the borough.
Person Specification
Our Values
Our Charnwood Culture Framework is a set of core values that run through the way we work and the way we lead others. Our Leaders and Managers drive the Charnwood culture, demonstrating our values and ensuring the essence of Charnwood is understood by all.
Essential
- A relevant construction-related qualification i.e., degree/membership of RICS/CIOB, or equivalent experience in the sections below.
Desirable
- Evidence of continuing personal and professional development relevant to the role.
Experience & Skills
Essential
- Experience of managing high-quality property repairs services.
- Extensive experience, knowledge, and understanding of property repairs programmes and delivery.
- Experience of leading and managing a team, and ability to motivate and empower others to achieve high performance in all circumstances and foster a positive working environment.
- Ability to direct, control and manage resources, including both in-house and contracted labour and services, and associated budgets.
- Ability to find and implement creative and innovative solutions to problems and improve processes.
- Experience of working across teams to deliver shared aims and objectives.
- Experience of identifying, monitoring and managing risk.
- Knowledge of legislation and best practice in construction health and safety.
- Ability to prepare, interpret, develop and report on performance data.
- Excellent numeracy and literacy skills.
- Computer literate with the ability to interpret computer information systems and asset databases.
- Ability to understand and interpret budgetary information.
