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- Tasks: Manage and resolve housing issues like damp and mould while supporting tenants.
- Company: Join Charnwood Borough Council, dedicated to improving community housing.
- Benefits: Bi-weekly payments, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives by enhancing their living conditions.
- Qualifications: Experience in admin roles and strong communication skills are essential.
- Other info: Work independently and collaboratively in a dynamic team setting.
The predicted salary is between 30000 - 40000 £ per year.
Charnwood Borough Council is seeking a Housing Administration Officer to support the management of damp, mould, and disrepair cases within council-owned housing. The role focuses on ensuring cases are effectively tracked, resolved, and managed, while supporting tenants and contributing to the prevention of housing condition issues.
Key Duties / Accountabilities:
- Administer and maintain systems to record, track, and resolve damp, mould, and disrepair cases.
- Liaise with internal teams, contractors, surveyors, and legal services to progress cases efficiently.
- Support the resolution of housing condition issues and assist in defending disrepair claims.
- Engage with tenants, respond to enquiries, and handle complaints in a professional and sensitive manner.
- Assist in the delivery of preventative initiatives relating to housing conditions.
- Support contract management and coordination of repair works.
- Collect, analyse, and report on performance and case data.
- Ensure compliance with data protection and information security policies.
Qualifications / Experience:
- Previous experience in administrative or clerical roles.
- Experience working with computerised systems and Microsoft Office (particularly Excel).
- Experience in a customer-focused environment.
- Strong organisational skills with the ability to manage workloads and meet deadlines.
- Good written and numerical skills.
- Ability to accurately input and extract data from systems and spreadsheets.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Desirable: Experience within social housing, repairs, or property services.
Bi-Weekly Payments.
Client: Charnwood Borough Council.
Housing Administration Officer in Burton on the Wolds employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administration Officer in Burton on the Wolds
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Charnwood Borough Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of damp, mould, and disrepair issues. Show us you’re passionate about improving housing conditions and ready to tackle these challenges head-on!
✨Tip Number 3
Practice your communication skills! You’ll need to engage with tenants and internal teams, so being clear and professional is key. Role-play with a friend to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Administration Officer in Burton on the Wolds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with administrative roles and customer service. We want to see how your skills align with the Housing Administration Officer position, so don’t hold back on showcasing relevant examples!
Showcase Your Organisational Skills: Since this role involves managing multiple cases, it’s crucial to demonstrate your organisational abilities. Use specific examples from your past experiences where you successfully managed workloads and met deadlines. We love a good story!
Communicate Clearly: Your written communication skills are key for this role, so make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to engage professionally with tenants and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Administration Officer. Familiarise yourself with issues like damp, mould, and disrepair cases. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Skills
Highlight your experience with administrative tasks and computer systems, especially Microsoft Excel. Prepare examples of how you've used these skills in previous roles, particularly in customer-focused environments, to demonstrate your capability.
✨Practice Your Communication
Since you'll be engaging with tenants and internal teams, practice clear and professional communication. Think of scenarios where you had to handle complaints or sensitive situations, and be ready to share how you managed them effectively.
✨Be Data Savvy
Brush up on your data handling skills. Be prepared to discuss how you've collected, analysed, and reported on performance data in the past. This will show that you can manage the case tracking and reporting aspects of the job with ease.