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- Tasks: Lead a team to manage operational support and improve local community services.
- Company: Charnwood Borough Council, a vibrant and diverse local authority.
- Benefits: Generous leave, professional development, pension scheme, and free parking.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of social housing or equivalent.
- Other info: Join a supportive environment focused on employee well-being and community pride.
The predicted salary is between 28800 - 43200 £ per year.
You will play a lead role in the successful management and co-ordination of operational support and administrative activities for the Repairs and Investment Service. This will include administrative support for the Principal Repairs Officer and other Repairs and Maintenance areas within the council. Additionally, you will ensure that the Repairs and Investment Service fully complies with the Councils' Core Customer Care Standards.
We are looking for a passionate individual who is customer focused, a team player and wants to help improve our local communities in Charnwood. You will have experience of managing and supervising a small team as the role will require managing 3 Business Support Officers and 2 Work Planners in their day to duties. You will ensure the team perform to the expected agreed standards and will develop and nurture their skills in line with performance targets. Additionally, you will assist Repairs Management in collating and monitoring KPI statistics and assist in processing and dealing with complaints, customer correspondence and customer satisfaction data. The role requires the candidate to demonstrate substantial experience and knowledge of the social housing sector within a repairs and maintenance framework or the ability to demonstrate equivalent experience as set out in the person specification. Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
Charnwood Borough Council in Leicestershire is searching for the latest member of the Repairs & Investment Team. Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Benefits:
- Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Business Support Team Leader in Burton on the Wolds employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader in Burton on the Wolds
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector or local community. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Charnwood Borough Council and their values. Show them you’re not just another candidate; demonstrate your passion for customer service and community improvement!
✨Tip Number 3
Practice your leadership skills! Since you'll be managing a small team, think of examples from your past experiences where you’ve successfully led a group or improved team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Team Leader in Burton on the Wolds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and your knowledge of the social housing sector. We want to see how your skills align with the role of Business Support Team Leader!
Show Your Customer Focus: Since this role is all about customer care, don’t forget to include examples of how you've gone above and beyond for customers in your previous roles. We love seeing that passion for improving local communities!
Be Organised and Clear: When writing your application, keep it organised and clear. Use bullet points where necessary and make sure your key achievements stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Make sure you brush up on the social housing sector, especially in repairs and maintenance. Familiarise yourself with the council's Core Customer Care Standards and be ready to discuss how your experience aligns with these expectations.
✨Show Your Leadership Skills
Since you'll be managing a small team, prepare examples of how you've successfully led and developed others in the past. Think about specific situations where you improved team performance or handled challenges effectively.
✨Be Customer-Focused
Demonstrate your passion for customer service by sharing stories that highlight your commitment to improving community experiences. Be ready to discuss how you would handle complaints and ensure customer satisfaction.
✨Organisational Skills Matter
Highlight your organisational abilities during the interview. Prepare to talk about how you manage multiple tasks and priorities, especially in a fast-paced environment. Consider using examples from previous roles to illustrate your skills.
