At a Glance
- Tasks: Administer systems to track and resolve damp, mould, and disrepair cases.
- Company: Charnwood Borough Council, a supportive local government organisation.
- Benefits: Competitive pay, weekly payments, free training, and a friendly work environment.
- Other info: Great transport links and a stable, well-resourced working environment.
- Why this job: Make a real difference in the community while developing your administrative skills.
- Qualifications: Experience in customer service and proficiency in various software packages.
The predicted salary is between 16.51 - 16.51 £ per hour.
You will administer systems and processes to record, track, and resolve damp, mould, and disrepair cases, working alongside on-site technical officers, contractors, and the Council's legal services team. Day-to-day duties include raising repairs orders, booking appointments, processing invoices, assembling performance data, and responding to customer queries and complaints.
The ideal candidate will have experience in a customer-focused role, be confident using various software packages to input data accurately and efficiently, and be comfortable communicating with customers, colleagues, and contractors by phone and email. You should be able to work with minimal direction, balance competing priorities, and respond quickly to changing situations.
If you have strong administrative and customer service skills and are looking for your next contract role in local government, please get in touch.
Charnwood Borough Council is seeking a Business Support Officer to support the management of damp, mould, and disrepair cases across its housing stock, based at Council Offices, Southfield Road, Loughborough, LE11 2TX. The role pays £12.71-£16.51 per hour and is available from 6 July 2026.
- Excellent, competitive pay rates - paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
- Free ongoing CPD and training opportunities to enhance your skills
- Competitive rates of pay with prompt, reliable payments through our in-house payroll
- Enhanced DBS processing included
- Dedicated, friendly consultant offering tailored support
- Access to a wide range of opportunities in your chosen location
Business Support Officer - Repairs Admin & Clerical in Burton on the Wolds employer: Charnwood Borough Council
Charnwood Borough Council is an excellent employer, offering a supportive management team and a stable working environment that prioritises employee growth through free ongoing CPD and training opportunities. Located in Loughborough, the Council provides competitive pay rates and prompt payments, making it an attractive choice for those seeking meaningful employment in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Repairs Admin & Clerical in Burton on the Wolds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Charnwood Borough Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Charnwood Borough Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Officer - Repairs Admin & Clerical in Burton on the Wolds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Charnwood Borough Council.
How to prepare for a job interview at Charnwood Borough Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Charnwood Borough Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Charnwood Borough Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
