At a Glance
- Tasks: Collect debts owed to the council while providing support to customers.
- Company: Join Charnwood Council, a diverse and inclusive employer.
- Benefits: Generous leave, professional development, and access to the Local Government Pension Scheme.
- Other info: Agile working options and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, negotiation skills, and attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking to recruit a Benefits Overpayment Recovery and Control Officer to join our busy department.
The successful applicant will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. This role also involves aspects of monitoring and reconciliation of the council's Housing Benefit and Council Tax Support systems, ensuring consistency and accuracy are maintained.
We are looking for a candidate who:
- Is confident and resilient in challenging situations, who learns quickly and adapts to meet deadlines.
- Has strong negotiation and communication skills and has a fair, empathetic approach to debt recovery.
- Is self-motivated, persistent, and has excellent attention to detail.
- Displays well-developed computer skills.
- Has excellent customer care and teamwork skills.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group. The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation. Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal. There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
The benefits of working with us:
- Agile working for many roles
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
Overpayment Recovery and Control Officer in Barrow upon Soar employer: Charnwood Borough Council
Charnwood Borough Council is an exceptional employer that prioritises the well-being and engagement of its employees, offering generous annual leave, opportunities for professional development, and a supportive work culture. As a Disability Confident Employer and a proud signatory of the Armed Forces Covenant's Employer Recognition Gold Award, we foster a diverse and inclusive workforce that values individual strengths. Located in the vibrant community of Loughborough, our council plays a vital role in serving a population of 183,000, making it a rewarding place to contribute to meaningful public service.
StudySmarter Expert Advice🤫
We think this is how you could land Overpayment Recovery and Control Officer in Barrow upon Soar
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the council. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. Role-play with a friend or use online resources to get comfortable with your responses. Confidence is key, especially when discussing your negotiation skills!
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've successfully managed similar tasks in the past. Whether it's through a portfolio or anecdotes, make sure to highlight your experience with monitoring and reconciliation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Charnwood. Let's make it happen!
We think you need these skills to ace Overpayment Recovery and Control Officer in Barrow upon Soar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Overpayment Recovery and Control Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since strong negotiation and communication skills are key for this role, don’t shy away from sharing examples of how you've successfully communicated in challenging situations. This will help us see your empathetic approach in action!
Highlight Attention to Detail:As this role involves monitoring and reconciliation, it's crucial to demonstrate your attention to detail. Include specific instances where your meticulousness made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Charnwood Council!
How to prepare for a job interview at Charnwood Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Overpayment Recovery and Control Officer. Familiarise yourself with debt recovery processes, Housing Benefit, and Council Tax Support systems. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Communication Skills
Since strong negotiation and communication skills are key for this role, prepare examples from your past experiences where you've successfully communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your approach during the interview.
✨Demonstrate Empathy and Resilience
The council values a fair and empathetic approach to debt recovery. Think of times when you've had to handle challenging situations with customers. Be ready to discuss how you maintained professionalism while being supportive, as this will resonate well with the interviewers.
✨Highlight Your Attention to Detail
As the role involves monitoring and reconciliation, it's crucial to showcase your attention to detail. Prepare to discuss specific instances where your meticulousness made a difference in your work. This could be anything from ensuring accuracy in reports to catching errors before they became issues.
