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- Tasks: Manage residential properties, ensuring compliance and high-quality service delivery.
- Company: Fast-growing property management firm with a focus on innovation and excellence.
- Benefits: Hybrid work model, career progression, and support from an established investor.
- Other info: Join a dynamic team with vast opportunities for growth and development.
- Why this job: Shape the future of property management while working in a collaborative environment.
- Qualifications: Experience in block management and relevant professional qualifications required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid - Home Counties/ Essex/ Kent
Reports To: Managing Director
Key Responsibilities:
- Block Management, Estate Management, Compliance and Building Safety
About the Business
We are an emerging Block and Estate Management business focused on delivering best-in-class management of residential leasehold and freehold portfolios. Our vision is to build a modern, scalable platform that combines operational excellence, compliance discipline, and high-quality customer service — underpinned by strong technology and data infrastructure.
We are backed by an established residential property investor with a track record of building large scale institutional platforms in both the UK and US. We have a secure pipeline of 15,000 units with a plan to grow this significantly and at pace. We are committed to institutionalising the business to meet the highest operational and governance standards, and our growth plans include strategic acquisitions and service innovation alongside organic growth.
Role Overview
The business will employ numerous block managers across England and Wales. Each block manager will be responsible for the efficient running of their portfolio of properties (~900 units), handling all aspects from the organisation of routine maintenance to financial budgeting and health & safety compliance.
As the business scales, significant focus will be placed upon embedding the right technology allowing each property manager to focus on the elements that maximise customer service delivery. Our block managers will be trained to step beyond the industry standard. Transparency is at the heart of their role; we expect full engagement with customers and a long-term ‘asset management’ approach to maintenance, rather than the industry norm of reactive maintenance.
Key Responsibilities
- Asset Management
- Regularly visit the properties to inspect for wants of repair and hazards
- Organise all reactive and proactive maintenance along with routine servicing of life-safety systems
- With input from relevant stakeholders, maintain and improve asset value through long-term maintenance plans
- Monitor contractor performance and ensure customers are receiving sufficient value for money
- With the assistance of building surveyors, and the input of customers, spec and tender major works and maintain oversight of the project throughout
- Take ownership of the building’s finances and long-term maintenance plan through effective budgeting and transparent accounting
- Routine inspection of the debtor position at each property. Liaise directly with customers to establish why payment is not forthcoming and with the credit control team to approve any steps of escalation.
- Where necessary, liaise with external solicitors and assist with litigation action/hearings
- Maintain an industry-leading understanding of the legal requirements placed upon building owners and managers through ongoing training and CPD
- Maintain the requisite level of qualification to operate in your role
- Ensure your portfolio (and those sub-contractors working on it) maintains full compliance with legislative and regulatory standards
- Proactively engage with the customers to ascertain their individual objectives for the building
- Regularly attend meetings with freeholder and RMC clients to deliver updates on specific projects or general roadmap of management
- Provide transparent communication to line management on operational performance, risk, milestones, and outcomes
- Represent the business in industry forums and engage with other external bodies as required
Key Interfaces
- Line Manager (Regional Property Manager/ Head of Block Management)
- Client (either RMC directors, developers or freeholders)
Candidate Profile
Experience
- Current residential block management experience is essential.
- Demonstrated experience of successfully maintaining a portfolio of assets.
- Strong understanding of leasehold legislation, customer engagement, risk, and compliance.
Skills & Attributes
- Relevant professional qualifications are essential (ATPI/ MTPI / FTPI or RICS)
- Strong communicator with ability to distil complex contractual/legal concepts into transparent and concise language
- Experience with Qube
- Good understanding of building pathology
- Adept problem-solver who is able to think critically and seek alternative solutions
- Commercially minded with long-term view of building management
- Passionate about driving standards within the real estate sector and delivering class-leading service
Why Join Us?
As part of a fast-growing and innovative company, you will have the opportunity to shape the future of property management at scale. Initially your role will be to successfully on-board and manage to a steady state the first tranche of properties under management and then develop the portfolio and help shape the business as it grows. You will be surrounded by a collaborative, forward-thinking team with the backing of an established investor, ensuring strong support for your success. The opportunity for career progression is vast, with a clear path for growth within the company.
Block and Property Manager in London employer: Charm Living
Contact Detail:
Charm Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Block and Property Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, join property management forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Block Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in managing portfolios and compliance during interviews. Use real-life examples to demonstrate how you've tackled challenges in block management.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email, reiterating your interest in the position. This shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to shape the future of property management. Don’t miss out on the chance to be part of our growing team!
We think you need these skills to ace Block and Property Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Block and Property Manager role. Highlight your relevant experience in residential block management and any qualifications you have, like ATPI or RICS. We want to see how your skills align with our vision of delivering top-notch property management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our mission. Be sure to mention your understanding of leasehold legislation and customer engagement, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We’re looking for someone who can think critically and find alternative solutions. Share examples from your past experiences where you’ve successfully tackled challenges in property management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Charm Living
✨Know Your Stuff
Make sure you brush up on your knowledge of residential block management and leasehold legislation. Familiarise yourself with the key responsibilities outlined in the job description, especially around asset management and compliance. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
As a Block Manager, you'll need to engage with clients and stakeholders regularly. Prepare examples of how you've effectively communicated complex information in the past. Think about times when you've had to distil legal concepts into simple terms for clients or colleagues.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in property management and how you resolved them. Highlight your critical thinking skills and your ability to seek alternative solutions, as this is crucial for maintaining a portfolio of assets.
✨Emphasise Your Passion for the Industry
Let your enthusiasm for driving standards in the real estate sector shine through. Talk about any initiatives you've taken to improve service delivery or compliance in your previous roles. This will resonate well with the company's vision of delivering best-in-class management.