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For Companies At a Glance
- Tasks: Support clinical and administrative teams in delivering high-quality patient care.
- Company: Join a forward-thinking, innovative GP practice with a dynamic team.
- Benefits: Full training, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in the NHS, good communication skills, and a willingness to learn.
- Other info: Enjoy a modern workplace with free parking and opportunities for specialisation.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity for a motivated, compassionate and reliable General Practice Assistant (GPA) to join our multi-disciplinary practice team. We are a close working and dynamic team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients. Due to our practice joining a Primary Care Network, we are looking to expand our practice team by seeking to employ a General Practice Assistant (GPA) under the ARRS scheme. Our team comprises of 4 GP Partners, 4 Salaried GPs, 3 Practice Nurses, 2 HCAs and a supportive and dedicated Administrative Team. We have a strong culture of learning and staff development and will actively support and encourage development in any areas of special interest.
Main duties of the job
This is a full time position offering an exciting opportunity to support both the clinical and administrative teams in delivering high-quality patient care. It will involve basic clinical duties and also administrative skills. You will play a key role in improving workflow, reducing clinician workload, and enhancing patient experience. Training will be provided and we have a strong commitment to learning and development. You will have a clinical and administrative mentor during your probation/training period and will be expected to understand the Competency Framework and all that this entails. The role will include work on occasional Saturdays and evenings on a rota basis for Extended Access cover.
About you:
- Looking to work full time and with a desire to work as part of a supportive and enthusiastic team
- Experience working within the NHS
- Have good computer skills and offer excellent customer service.
About us:
- Forward thinking, innovative and high achieving GMS practice with a proactive approach to preventative medicine
- Patient list size of 15,300+ patients.
- We are well-equipped and use the latest technology which enables us to offer a variety of in-house services.
- Our modern pleasant building offers both free parking and disabled access.
- Consistently achieve high QOF standards
- EMIS Web and Docman 10 software
- Opportunities to develop areas of specialist interest
- Rated Good by CQC
Job responsibilities
Clinical Support
- Use and maintain information reporting systems and databases relevant to the position using EMIS
- Record and document vital signs (e.g. blood pressure, pulse, temperature)
- Assist with phlebotomy, ECGs and chaperoning.
- Provide basic treatment room duties.
- Support annual health checks and long-term condition monitoring
- Run medication safety audits in conjunction with the clinical team and highlight patients that require clinical review e.g. in response to MHRA / national patient safety alerts, the local incentive scheme, quality and outcomes framework (QOF) or local updates
Administrative Support
- Support the clinical team with medication reviews, hospital discharge letters and the Drug Monitoring system.
- Support the administrative team with clinical coding, summarising and achieving QOF targets as required
Practice Operations
- Participate in team meetings, training sessions, and service development activities
- Communicate effectively with colleagues, patients, and external agencies
- Maintain confidentiality and follow practice policies and procedures
- Participate in an annual individual performance review (appraisal)
- Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role
- Manage a workload effectively and operate independently
Training & Development
- Full in-house induction and ongoing support
- The practice can support you with career development such as the NHS England General Practice Assistant Certificate Programme
- There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
Person Specification
Experience
- Experience of working within the NHS
- Experience of working in Primary Care
- Experience of working in a GP practice
Qualifications
- GCSEs in English and Maths
- Administrative experience and good organisational skills
- Strong communication and interpersonal skills
- Phlebotomy, ECGs and basic treatment room clinical skills
- Proficient in basic IT systems, including Microsoft Office
- Ability to manage workload and work independently under supervision
- Friendly and professional manner with patients and colleagues
- Willingness to undertake training and commit to ongoing learning is essential for this role
- Ability to communicate effectively and professionally with both patients and colleagues
- Ability to work with confidential sensitive information and understand boundaries
- Competent and confident in the use of Microsoft Office applications
- Experience working in a general practice
- Awareness of medical terminology
- Ability to think on feet
- Knowledge of clinical coding
- Knowledge of EMIS and clinical systems
- Understanding of QOF and primary care targets
- Care Certificate or equivalent qualification
- Experience of handling data with a high level of accuracy
Knowledge and Skills
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem solving and analytical skills
- Ability to follow clinical policy and procedure
- Experience with clinical risk management
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ARRS General Practice Assistant in Telford employer: Charlton Medical Centre
Contact Detail:
Charlton Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARRS General Practice Assistant in Telford
✨Tip Number 1
Get to know the practice! Research their values, services, and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even put in a good word for you. Plus, it’s a great way to learn more about the culture!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's responsibilities, especially around patient care and administrative support. Practise your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace ARRS General Practice Assistant in Telford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our dynamic team and making a difference in patient care.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the NHS and any specific skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Charlton Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a General Practice Assistant. Familiarise yourself with basic clinical duties like recording vital signs and assisting with phlebotomy. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Team Spirit
Since this position involves working closely with a multi-disciplinary team, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success in previous roles, highlighting your communication skills and ability to support others.
✨Demonstrate Your Commitment to Learning
The practice values ongoing development, so express your eagerness to learn and grow. Mention any relevant training or certifications you've pursued, and be ready to discuss how you plan to continue developing your skills in areas like clinical coding or EMIS systems.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and interpersonal skills. Think of situations where you've had to manage patient interactions or handle sensitive information, and be ready to explain how you approached those challenges while maintaining confidentiality.
